SURNAME: Kulla
FIRST NAME: Donaldi
DATE OF BIRTH: 5th December 1993
PLACE OF BIRTH: Albania
NATIONALITY: Albanian
MARRIED STATUS Single
COMPUTER SKILLS: Microsoft Office, Google Drive, Spreadsheets, Presentations/Slideshows
LANGUAGE SKILLS: English, Italian, German & Albania
CERTIFICATES: Bachelor of University ‘’Fan S. Noli’’ Korce,Albania
High School “Raqi Qirinxhi” Korce,Albania
“Travel associate” in Mosafer Company
“ Travel Consultant ” in Mosafer Company “Sales Supervisor ”
Education
- October 2012 - July 2016
Bachelor at Fan S. Noli
Maths & Compuer
- September 2009 - July 2012
High School at Rraqi Qirinxhi
Experience
- November 2018 up to Present
Assistant Store Manager at Blue Salon
Assist the Retail Store Manager in planning and implementing strategies to attract customers.
Coordinate daily customer service operations.
Track the progress of weekly, monthly, quarterly and annual objectives.
Monitor and maintain store inventory.
Evaluate employee performance and identify hiring and training needs.
Supervise and motivate staff to perform their best.
Coach and support new and existing Sales Associates
Communicate with clients and evaluate their needs.
Make sure all employees adhere to company’s policies and guidelines.
Handle complaints from customers.
Act as our store’s representative and set an example for our staff- August 2017 to November 2018
Sale Associate at Blue Salon
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
“Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Cross sell products
Team up with co-workers to ensure proper customer service.
Build productive trust relationships with customers.- 2012 to 2016
Real Estate Agent at AGNA Group
Maintained list of available properties and sites.
Advertised properties for sale in Internet and publications.
Showed properties to prospective buyers and explained about features and costs.
Provided suggestions to clients on home renovations, market trends and mortgages.
Mediated between seller and buyer to negotiate property price.
Prepare purchase documents and closing documents for clients.
Interviewed clients to obtain their house requirements and budget.
Presented properties to clients with fair market price.
Provided information to clients on property prices and mortgages.
Coordinated with Home Inspector, Loan Officer and other professionals to close sales.
Worked with Attorney to complete all legal aspect of purchase.
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