Ephraim Jay Alano


Station Manager
Location: Doha, Qatar

Over 8 years’ experience in Customer Service and operations Management with Administrative functions.

An enthusiastic, multi-skilled and focused professional who can bring passion, drive, performance excellence and a winning mentality to any company. A quick learner who can absorb new ideas and can communicate clearly and effectively when working with people of all levels. Self-motivated and able to contribute effectively to a team by making a real and measurable difference to the bottom line.

Knowledge of Station Operation Procedures; Possess strong PC skills proficiency with MS Outlook, Word, Excel and Power Point applications


NOV-2019 to Present

Station Manager at RKH Qitarat

 Liaise with the Customer Experience Team Leader and Agents to co-ordinate the delivery of customer service while managing operational events (incident, crowd management) and safety
 Liaise closely with the network’s control centres (ICC)
 PTW Procedure implementation in the stations and tracks.
 Involved in the testing and commissioning of stations as required by GSM
 Involved in the Trial Running and Trial Operations (stations’ operational plans and procedures tests) as required by GSM
 Managing the opening and closing of stations, MOR compliance inspections, ensure staff availability, local co-ordination of all station activities including Customer Service, Facilities Management, Security and maintenance activities during engineering hours
 Monitoring station equipment (using SCADA), data acquisition for station building services, station access control and security
 Monitoring customer communication using radio, telephone, public address, public information display, and closed circuit television
 Monitoring of alarms and response in accordance with the Rulebook
 Reporting Fault and incident reporting using MMS (for failures) and QHSE tool
 Leading emergency and incident response and maintenance management co-ordination activities at stations
 Play an active role in the implementation of the Quality, Health, Safety and Environment, and Information Security Management Systems (RQHSE),
 Be the heart of incident management by coordinating the local response to emergencies (as directed by the ICC), directing controlled evacuations and liaising with the Emergency Services as necessary.

  • Administration
  • Updated 2 years ago

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