Galal Muhandis Abeid Said

Personal Information

CURRICULUM VITAE

Name
:
Galal Muhandis Abeid

Date Of Birth
:
October .02.1980

Place of Birth
:
Mombasa

Nationality
:
Kenyan

D/L
:
Valid07/09/06-07/09/24

Marital Status
:
Married

Mobile Tel
:
+254 768318800

Address
:
P.OBox 81211,Mombasa.Kenya

E-mail
:
[email protected]

Objectives

Seeking for a career at any field, a suitable post that will develop and enhance my skills; one that offers advancement opportunity and career growth. Extremely motivated and skilled person seeks position with dynamic organization that welcomes initiative and dedication and demands excellence in consistently occupation objectives and exceeding standards. Offering an exceptional ability to work under pressure and proven ability to deal with people at different levels.

Education Attainment

Professional Experience

September 1998 – Khamis High School, Mombasa
Completed Secondary education ( 8-4-4 system )
Diploma in Accounts and Finance
July 1999 –Business studies and Financial management, at Mombasa poly technique, Mombasa. Kenya Studies in Accounts, Economics, cost Accounting and Financial
Practical English studies through correspondence from Cambridge tutorial collage UK.

April 2021 to Date . Wildrose Baking Accessories shop in Likoni. Mombasa.
Shop Manager
Running day to day operational business which deals with baking products and accessories. For more info on our products are available on Instagram page: WildroseLikoni or Facebook page wildrose bakers.

Sept 2017 till March 2021. Majid Al Futtaim Dubai
Operations Manager
Liaising with healthcare professionals and patients about treatment plans.
Overseeing clinic operations and staff duties.
Keeping medical professionals informed about healthcare administered at the clinic.
Managing the clinic’s budget, billing system, and inventory. Ordering stock and supplies for the clinic. Overseeing the purchasing, maintenance, and repair of clinic equipment.
Developing procedures to deliver optimal patient care. Performing the hiring, training, and performance evaluation of staff members.
Managing internal and external communications, and answering queries about the clinic.
Overseeing the day-to-day management of medical clinics and outpatient facilities. They liaise with patients and healthcare professionals, and coordinate patient care plans. Their duties include managing budgets and billing, appointing staff, and assigning tasks. They may work at doctors’ offices or long-term care facilities.

Aug2015 Till Aug 2017, Samaya Specialized Centre, Abudhabi
Patient Service Supervisor
Monitoring the over roll performance of the department and responsible for day to day patient service. (Managing, Call center, Reception desks, Cashiers, medical Assistants).
Provides direct support and guidance to all departments involved under pressure.
Negotiations in Insurance, Sap, Health Object software’s and Implementations.
Determination in customer service field by maintaining contact with patients; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information, applications and Marketing.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes and problem solving.(Recruitments)
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Performance Improvement
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed. K.P.I’S
May2012 till August 2015, Moorefield’s Eye Hospital,. Dubai
Patient Management Officer
Process insurance pre approval claims liaising with patients when necessary.
Assist in the booking of surgical episodes. Coding I C D 9 /10.
Screening telephone calls, enquiries and requests, and handling them when appropriate.
Process the medical reports from ICLDC facility in Abu Dhabi and Al Ain.
Contact the patient and convince them to come referred from ICLDC for surgery .
Maintain surgical register performance and Improvements.
Maintain patient information spreadsheets as requested.
Corporate responsibilities Aviation/DHA/Govt and Private Organization.
Request and obtain approvals for corporate clients.
Assist in the communications with Emirate Airlines regarding pilot screening and cadets, register and book these patients.
Process medical reports from MOH, HAAD and outside agencies requiring medical treatment plans or letters with cost for treatment.
Dealing with International patients assisting in full bookings and health eye screening packages.
April 2010 till May 2012, Dubai Bone & Joint Center (HealthCare City)
Patient Liaison Supervisor
Communicating courteously with patients by telephone, email, letter and face to face
Investigating and solving patients problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Handling patient’s complaints or any major incidents, such as a security issue.
Issuing refunds or compensation to patients.
Keeping accurate records of discussions or correspondence with patients.
Analyzing statistics or other data to determine the level of customer service the organization is providing.
Producing written information for patients, often involving use of computer packages/software.
Writing reports analyzing the customer service that organization provides.
Developing feedback or complaints procedures for customers to use.
Developing customer service procedures, policies and standards for your organization or department.
Meeting with managers to discuss possible improvements to customer service.
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
Leading and supervising a team of patient liaison and nursing staff.
Learning about the organization’s products or services and keeping up to date with changes.
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
October-2009 – March 2010, Emaar Healthcare (Dubai Mall)
Excellence Service Co-coordinator.
The job entails providing satisfactory service to the patients. The aim is to achieve the craved target and aggrandizing productivity of the organization. Well experienced, with immense skills and comprehensive understanding in customer service. Talent with the creativity to approach and to deliver. The other duties are planning, organizing, and directing associates to bring excellence and high-standard customer service support to the organization’s patients and the clients.
April 2004 – Sept 2009, American Hospital Dubai.
Patient Relation Officer
Provide patients electing to utilize their private health
insurance, ineligible patients and elective private uninsured
patients an estimation of hospital charges that will be
Incurred during their stay. Arrange collection from
patients/guardians as stated in the Main Policy for private
Admission.
To liaise with the residents, registrars, and nursing staff as to
the non-clinical needs of the patient. Ensure patient is
Informed of any reasons for delay at regular intervals.
To liaise with all relevant departments with particular
Emphasis on satisfying the patient’s non clinical needs.

Computer Skills
Professional user for, windows XP
Professional user for MS Office XP (Word, Excel and Internet Explorer
Professional in Surfing the web for Gathering information
Course in (DOC) Delight Our Customer
Course in Customer Awareness Training Module
Customer Service Training ( 5 Modules)
Developing Great Service Workshop
Anticipating Customers’ Needs
Communicating without Words
Telephone Etiquettes
Patients’ Rights & Responsibilities
Patients flow management
Standard of Care
Complaint Is A Gift
BLS/ACLS
Business communication
Programming project
Financial and quantitative
Developing Great Service Workshop
Certificate in Ambulance Dept and Airport Civil Aviation/Fire Marshal
Disaster and evacuation plan course
Six Sigma
Able to learn new information and capable of handling any challenges brought my way.