Dear Hiring Manager,
I am writing to express my interest in joining your organization, bringing with me over five years of diverse professional experience, including more than three years in healthcare revenue cycle management, insurance coordination, and claims processing.
In my current role as an Insurance Coordinator and Claims Specialist at Naseem Medical Center, I have gained extensive expertise in medical coding (CPT, ICD-10, HCPCS), pre-authorization, billing compliance, and denial management. I have successfully maintained a 98% pre-authorization approval rate, optimized claim turnaround times through workflow improvements, and developed KPI dashboards to monitor revenue cycle performance. My work has also included mentoring new staff, conducting audits to prevent billing discrepancies, and collaborating with insurance providers to maximize reimbursements.
Earlier in my career, I worked as an Administrator and Receptionist with Concept International W.L.L, where I managed administrative operations, client relations, and office systems that enhanced efficiency and accuracy. These experiences have strengthened my ability to multitask, streamline processes, and deliver high-quality support in fast-paced environments.
Academically, I hold a Master’s in Integrated Programme in Business Analytics from the Indian Institute of Management, a Bachelor’s degree in Computer Science and Engineering, and a professional certification in ICD-10-AM coding standards. I have also completed specialized training in Oracle and .NET, which complements my data analytics expertise and ability to apply technology-driven solutions in healthcare and administrative processes.
With a strong foundation in both healthcare and business analytics, coupled with multilingual communication and interpersonal skills, I am confident in my ability to contribute effectively to your team. I look forward to the opportunity to discuss how my background and qualifications align with your organizational needs.
Thank you for considering my application.
Sincerely,
Jabeen Dasthageer
Education
- 04-2023/01-2024
Masters in Integrated Programme in Business Analytics at Indian Institute of Management (IIM)
- 06/2008-04/2012
Bachelor of Computer Science and Engineering at Easa College of Engineering(Affiliated to Anna University)
- 01/2021-11/2021
ICD-10-AM 10th Edition, Australian Classification of Health Interventions(ACHI) and Australian Coding Standards(ACS). at Cigma Medical Coding Academy
- 0/12015
Certification in ORACLE and Dot NET at Career Planters
Experience
- 02/2022-Present
Insurance Coordinator-Claims Specialist,Administration and Customer Care at NASEEM Medical Center
A leading healthcare facility providing comprehensive medical services.
Secured pre-approvals and re-authorizations for contracted payers in
compliance with insurance guidelines, achieving a 98% approval rate.
Validated patient details in the system with scanned insurance documents,
ensuring complete and accurate records for billing and approvals.
Prepared, coded, and submitted claims (CPT, ICD-10, HCPCS) in line with MoPH
standards, payer requirements, and contractual limits to reduce denials.
Reviewed in-house patient approvals/claims for accuracy, limits application,
and completeness of documentation before submission.
Supported the Registration team on medical billing issues related to excess
billing, co-insurances, and patient payment agreements.
Conducted eligibility verification and tracked claim status to ensure pending
approvals were resolved within 24 hours.
Obtained and validated clinical documentation and prescriptions from
physicians to meet payer requirements for approvals and claims.
Processed and adjudicated claims daily using Smart HIMS and Softech HIMS,
ensuring compliance with payer and MoPH rules.
Handled patient inquiries regarding coverage, deductibles, exclusions, and co-
payments, improving patient satisfaction.
Monitored and analyzed denial trends, performed root cause analysis, and
implemented corrective actions to improve clean claim rate.
Developed and maintained KPI dashboards (Clean Claim Rate, Days in AR,
Denial Rate) using Excel & Business Analytics skills for real-time RCM
performance monitoring.
Reduced claim submission turnaround time by 30% through work flow
optimization and process streamlining.
Trained and mentored new team members on RCM processes, insurance
policies, and billing software to ensure consistent quality and efficiency.
Conducted regular audits of patient accounts and claims to identify
discrepancies and prevent billing errors.
Communicated regularly with insurance payers to clarify claim denials and
resubmitted corrected claims to maximize reimbursements.
Assisted in implementing new software modules and process improvements to
enhance the accuracy and speed of claim adjudication.- 06/2015-06/2017
Administrator and Receptionist at Concept international W.L.L
Engineering trading and contracting company based in Doha, Qatar
Managed front office operations, ensuring smooth daily administrative
functions and professional client interactions.
Coordinated communication by answering and directing incoming calls and
inquiries from clients, vendors, and internal departments.
IMaintained and organized critical logbooks, including visitor sign-in/out, front
desk expenditures, and call records to support office transparency and security.
Developed and implemented efficient filing and document retrieval systems,
improving record accessibility and minimizing processing time.
Oversaw inventory management and procurement of office supplies,
evaluating vendors and maintaining cost-effective stock levels.
Handled billing processes, calculating charges for services rendered,
processing customer payments, and reconciling accounts.
Facilitated timely distribution of incoming correspondence and mail, ensuring
relevant documents reached appropriate personnel without delay.
Streamlined personnel, financial, and operational recordkeeping, accelerating
data input, processing, and retrieval to enhance office productivity.
Supported senior management with scheduling, meeting coordination, and
report preparation to facilitate smooth administrative workflows.
Implemented improvements in administrative procedures that reduced manual
errors and increased overall efficiency.
Provided training and guidance to junior staff on office systems and customer
service best practices, contributing to team capability building
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