Kaliq Afzal Mohammad

Profile: Certified Microsoft IT Professional and Technology Specialist with over 18 years of experience in the field of system, security and network administration. Holding Bachelor’s degree in Computer Science Engineering from IASE University, India.

_  Strong “hands-on” experience in System Support, System administration, Network Design & Security, Trouble shooting, IP Telephony, Backup & Disaster Recovery.

_  Certified Microsoft Certified System Engineer and Microsoft Certified IT Professional.

_  Exceptional experience in Windows Servers, Hyper-V, Exchange Servers, VMware, SharePoint Servers & Cloud Infrastructure (AWS & Azure).

_  Exceptional troubleshooting and technical support abilities on network connectivity and security Appliances.

_  Motivating and Leading teams to meet deadlines.

_  Skilled in developing exceptional relationships with colleagues, seniors and end-users.

Core Competencies
·       Server/Network Operations and Administration

·       Cloud Infra.(AWS, Azure AD & O365)

·       Hyper-V, VMware

·       Project Management

·       IT Strategy Planning & Development

·       Systems Integration

·       Network Engineering

·       Data Migration/Upgrades

·       Multi-Platform Networking

·       Firewall Security

·       IP Telephony  & Telecommunication

·       Disaster Recovery

·       Leadership & Team Development

·       Asset Management

·       Client Management

·       Documentation

·       Vendor Relations

·       TAM, Que-System

·       SCCM

Technical Expertise
Operating Systems:                           Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Windows Server 2016, Windows Server 2019, Windows XP Professional, Windows Vista, Windows 7, Windows 8, Windows 10 and Red Hat Linux

Networks/Protocols:                         LAN/WAN, TCP/IP, VPN, IP Sec VPN, SMTP, POP3, MAPI,

DHCP, DNS, PPTP, L2TP, OSI layers, and 802.11 Wirelesses

Hardware:                                          Cisco ASA Firewalls, Cisco Routers, Cisco Switches (2900, 3500, 4500), FortiGate Firewall, Cyberoam Firewall, Sophos Firewall, 3CX IP Telephony, Laptops, Workstations & Servers (Dell, Compaq, HP, IBM, Oracle ODA), RAID Configuration, Wireless Access Points, Surveillance systems, Printers and other peripherals

Software:                                            Microsoft ISA 2006, Exchange Server 2003, 2007, 2010, 2013, 2016, SharePoint Server 2007, 2010, 2013, WSUS, SCCM, Acronis Backup, Symantec Antivirus Corporate Edition, Trend Micro Endpoint Protection, Symantec Backup Executive, Symantec Ghost, Partition Magic,  Norton Disk Doctor , Microsoft Office(2007/2010/2013/2016/2019,O365),Visio 2003/2007/2010, Hospital Information System (HIS) and Open Dental Software.

Professional Experience
STELLENT INFO SOLUTIONS PVT. LTD, HYDERABAD, INDIA

Senior System Administrator (April 2022 – August 2022)

IT Infrastructure Management:

ð  Managing our Client North Eastern Dentistry Group of Offices (three Offices), Philadelphia USA, IT infrastructure.

ð  Managing and Configuring the IT Network Infrastructure on a day-to-day operational basis.

ð  Managing and Configuring the AD Domain Controllers, Open Dental & Application’s Servers, Windows Update Server.

ð  Responsible for the provision of IT infrastructure services including Servers and Desktop applications, IT security and telecommunications.

ð  Managing Hyper-V Infrastructure.

ð  Managing the policies in Fortigate firewalls for external threats, content filtering and antivirus protection to restrict control the downloading executable files of potential security risks.

ð  Collaborating senior management to propose, agree and deliver IT service to defined Service Level Agreements.

ð  Developing and maintaining backup and disaster recovery plan.

ð  Managing Open Dental System User Interface.

ð  Managing Profsuni Xray system interface.

ð  Protecting IT environment using antivirus enterprise edition to identify threats and protect organization against security attacks and viruses.

ð  Managing Bluehost Panel for Website, Domain and Mail Accounts.

ð  Managing and configuring ISP connectivity and IP SEC VPN Connectivity between offices.

ð  Managing and monitoring Network resources utilization/restriction thorough AD, Firewall and Endpoint protection.

ð  Managing Nextiva IP Telephone system.

ð  Remote access management for WFH Users through LogMeIn.

Team Management:

ð  Lead the total team of three hardware/support staffs in three offices involved in troubleshooting LAN, WAN and network connectivity issues.

ð  Assisting hardware/support staff in three offices to resolve hardware, software, Open Dental application and network issues.

Networking and Systems Administration:

ð  Managing Windows 2008, Windows 2012 Servers, Windows 2016 Servers, WSUS, Fortigate Firewalls, Hyper-V maintenance, and Cisco switches administration in all the three Offices.

ð  Managing Bluehost Account to maintain Users mail accounts.

ð  Guiding responsible support staff to create users and providing the necessary authorizations using Active Directory/Firewalls for the shared folders and Network resources.

ð  Creating and tuning user Group Policy to provide the centralized management and configuration of Operating Systems, applications and user’s settings.

ð  Managing FortiGate firewalls for IT Security & VPN connectivity in three offices.

ð  Creating and providing the permissions to the shared data folders for the users, and printer’s resources.

ð  Managing the configuration and maintenance of Norton Antivirus 360 Security for Servers and Client PC’s.

ð  Performing and scheduling daily, weekly and monthly data backups.

ð  Assisting team members to install Operating System, printer installations, software installations and related issues.

ð  Managing A1 Attendance System in all three offices.

ð  Managing Open Source Rukovoditel Task Management System and Helpdesk System to create tasks and assist/resolve user’s issues/problems.

ð  User’s Training on Open Dental System.

ð  Managing User authorizations of Open Dental System.

ð  Applying accepted IT environment standards, methods, tools and techniques, while clearly relating technical alternatives to hospital objectives.

ð  CCTV Security Surveillance system maintanance.

ð  Maintenance of IT asset records of Datacenter equipments, Servers, UPS, Desktops, Laptops, and Printers etc.

ð  Managing and configuring Nextiva Fax &  IP Telephone system through Web based Management console.

NEW JEDDAH CLINIC HOSPITAL, JEDDAH, KSA

Network & System Administrator (August 2011 – April 2021)

IT Infrastructure Management:

ð  Managing Hamed Mutabagani Group of Hospitals (three Hospitals) IT infrastructure.

ð  Managing and Configuring the IT Network Infrastructure on a day-to-day operational basis.

ð  Managing and Configuring the AD Domain Controllers, Exchange Servers, Windows Update Servers

ð  Responsible for the provision of IT infrastructure services including Servers and Desktop applications, IT security and telecommunications.

ð  Managing VM Infrastructure.

ð  Managing the policies in Cyberoam/Sophos/Fortigate firewalls for external threats, content filtering and antivirus protection to restrict control the downloading executable files of potential security risks.

ð  Collaborating senior management to propose, agree and deliver IT service to defined Service Level Agreements.

ð  Developing and maintaining backup and disaster recovery plan.

ð  Managing HIS System User Interface.

ð  Managing PACSS Radiology system interface.

ð  Protecting IT environment using antivirus enterprise edition to identify threats and protect organization against security attacks and viruses.

ð  Managing Exchange Servers security protection and policies.

ð  Managing and configuring Point to point connectivity and IP VPN Connectivity between hospitals.

ð  Managing and monitoring Network resources utilization/restriction thorough AD, Firewall and Endpoint protection.

ð  3CX IP Telephone system.

ð  Remote access management.

Team Management:

ð  Lead the total team of eight hardware/support staffs in three hospitals involved in troubleshooting LAN, WAN and network connectivity issues.

ð  Assisting hardware/support staff in three hospitals to resolve hardware, software, HIS application and network issues.

Networking and Systems Administration:

ð  Managing Windows 2003, Windows 2008, Windows 2012 Servers, Windows 2016 Servers, Windows 2019 Servers, Exchange Server 2010, Exchange Server 2016, WSUS, Cisco ASA Firewall, Cyberoam/Sophos/Fortigate Firewalls, VM maintenance, Cisco routers and Cisco switches administration in all the three hospitals.

ð  Managing Hybrid infrastructure (O365 & on premises Exchange server) for mails.

ð  Managing Azure Infrastructure for Group Head Office.

ð  Guiding responsible support staff to create users and providing the necessary authorizations using Active Directory/Firewalls for the shared folders and Network resources.

ð  Creating and tuning user Group Policy to provide the centralized management and configuration of Operating Systems, applications and user’s settings.

ð  Managing Cyberoam/Sophos/FortiGate firewalls for IT Security & VPN connectivity in three hospitals.

ð  Creating and provided the permission to the shared data folders for the users, and printer’s resources.

ð  Managing the configuration and maintenance of Trend Micro Office Scan for Exchange Servers and Trend Micro Office Scan Client for Client Servers and Client PC’s.

ð  Performing and scheduling daily, weekly and monthly data backup for data protection, storage management, high availability, and disaster recovery.

ð  Managing Group Head Office e-mail (G-suite) system and supporting system related issues.

ð  Assisting Hardware/support team to install Operating System, printer installations, software installations and related issues.

ð  Assisting another group Hospitals IT Hardware/Support team for various issues like windows servers and exchange and security related issues.

ð  Weekly monitoring of Acronis and NTbackup backups of Domain Controllers and Exchange Server.

ð  Managing Zultec Attendance System.

ð  Managing IT Helpdesk team through Manage Engine Helpdesk system to assist/resolve user’s issues/problems.

ð  User’s Training on HIS System.

ð  Managing User authorizations of HIS System.

ð  Applying accepted IT environment standards, methods, tools and techniques, while clearly relating technical alternatives to hospital objectives.

ð  CCTV Security Surveillance system maintanance.

ð  Maintenance of IT asset records of Datacenter equipments, Servers, UPS, Desktops, Laptops, and Printers etc.

ð  Managing and Monitoring Room Alert System, UPS, Data Center Access System and FM200 Fire System.

ð  Managing and configuring 3CX IP Telephone system through Web based Management console.