Khaled Serhan

PROFILE

Dynamic and results-driven hospitality professional with over 20 years of experience in operations management, business consultancy, and quality control. Proven expertise in business administration, financial analysis, team leadership, and process optimization across the food & beverage and hospitality industries. Adept at managing multi-site operations, launching new concepts, and driving profitability while maintaining top-tier service standards.

Fluent in Arabic and English.

CORE SKILLS

Leadership & Management: Team building, decision-making, and strategic planning.
Operations Expertise: Budgeting, P&L analysis, inventory management, and cost control.
Customer Experience: Ensuring guest satisfaction, staff training, and service excellence.
Project Execution: Pre-opening strategies, franchise development, and marketing campaigns.
Technical Skills: Microsoft Office Suite, POS systems, software installation, and data entry.
Quality Assurance: HACCP-certified with strong knowledge of food safety protocols.
Financial: Budgeting and Cost Control, Forecasting P&L Management.
Communication and Interpersonal Skills

PROFESSIONAL EXPERIENCE

Director of Operations Co-Founder

Al Hattab Hospitality – | Doha, Qatar | 2022 – Present

Co-Founder

·        Co-Founder for all the F&B concepts, including franchises, International and local brands:

LORIS, OPSO, Frooza, Hayak Café, Tannour Beirut, Chicka, Brooklyn Diner, Faroujna and more.

Brand Creation

Conduct feasibility studies, budgeting, menu engineering, and branding from packaging to uniform and interiors for new ventures.
Franchise Selecting and negotiating

Finalize franchise agreements, streamlined kitchen layouts, and implemented SOPs to ensure operational excellence.

Operational Management:

Oversee daily operations of all restaurants, ensuring compliance with health and safety standards.
Develop and implement operational policies and procedures to enhance efficiency and quality of service.
Staff Management:

Recruit, train, and supervise staff, cultivating a positive work environment.
Schedule staff and manage labor costs to maintain budgetary guidelines.

Customer Service:

Ensure that all guests receive outstanding service in a friendly and professional manner.
Menu Management:

Collaborate with chefs to develop and update menus.
Monitor food presentation and adherence to established standards.

Financial Oversight:

Prepare and manage budgets, monitor expenses, and drive revenue growth.
Analyze financial reports and implement strategies to maximize profitability.
Inventory Control:

Manage inventory levels of food and beverages, ensuring proper stock and minimizing waste.
Negotiate with suppliers to ensure quality products are at competitive prices.

Marketing and Promotion:

Develop and implement marketing strategies to attract new customers and retain existing ones.
Collaborate with the marketing team to promote special events and seasonal promotions across the restaurants.
Compliance and Safety:

Ensure that all food safety and sanitation regulations are followed.
Conduct regular inspections of facilities to maintain a clean and safe environment.

Fine Dining Service Standards:

Maintain and enhance the restaurant’s fine dining experience, focusing on impeccable service and attention to detail.
Ensure all staff trained in fine dining etiquette, menu knowledge, and customer service skills.
Consultant

FBMC Management Consultancy: | Doha, Qatar | 2020 – 2022

Icicles, Diner cone, The Bakery, Zoara , Sandwich Boutique ,Joy Café, Atomic Restaurant, Ryogna .

Advised on restaurant branding, location selection, and kitchen equipment layout.
Prepared pre-opening plans, organizational charts, and staff manning guides.
Developed budgets, marketing strategies, and staff training programs, ensuring compliance with Qatar’s food safety regulations.
Operations Manager

Leaders Hospitality & Consultancy | Doha, Qatar | 2018 – 2020

Go Crispy, Addiction Café, Ummi Asha, 180 Coffee shop, Sweet Rose Café, Agata Catering, Crispy, East and West Restaurant, Bubble Balls, AH food Court.

Oversaw site selection, staff development, and service quality for multiple F&B outlets.
Conducted staff training on HACCP and local food safety standards.
Designed and developed drink menus, including signature coffee and beverages, with comprehensive staff training.
Operations Manager

Saraya Corniche Hotel | Doha, Qatar | 2017 – 2018

Directed daily F&B operations within budget, ensuring high-quality standards.
Managed payroll, inventories, and sales reports while collaborating on menu development with the Enhanced guest satisfaction through tailored services and staff training programs.
Restaurant General Manager

Andalus | Lebanon | 2015 – 2017

Led front-of-house and back-of-house teams for a fine dining establishment.
Increased revenue by optimizing inventory, staffing, and service processes.
Developed customer satisfaction strategies and resolved quality-related issues effectively.
CERTIFICATIONS & TRAINING

HACCP (Food Safety) – 2018
Fire Safety Awareness – 2018
Barista & Drinks Development – 2020
ISO Standards Member (LIBNOR) – 2006–2009

EDUCATION

Master’s Degree (Maitrise) in Sciences – Lebanese University | 1999–2003
Diploma in Business Administration – Lebanese Institute | 2008–2009