Moayed Kamal Mohamed Osman


Customer support
Location: Doha, Qatar

Curriculum Vitae

Date of birth : 17/03/1991
Nationality : Sudanese
Birth Country : Qatar
Marital Status : Single
Location : Qatar (Doha)

Career Objective:

Looking for a career at a “respectful Corporation,” to assist and support in on-going projects
and optimization of the existing ones.

Summary of Skills:
• Strong experience of troubleshooting and supporting LAN and WAN
• Experience with VoIP Support and troubleshooting
• Excellent knowledge of supporting and troubleshooting Wifi and Cisco routers and
• Outstanding communication and project management skills
• Sound working experience of DHCP and DNS Servers
• Ability to work in a team and independently
• Good communication skills.
• Ability to work under pressure; meet deadlines, tact,
• Negotiation and organizational skills.
• Knowledge of the configuration of the Internet and network.

• Bachelor of Electronic System Engineering (communication) – Bayan College for
Science & Technology Based, Khartoum Sudan, November 2012.


• business operation department​ ​STC (Bahrain) ​October 2018 to
november 2018
• Position: Activation and Support agent
My responsibilities include but not limited to:
• Protect the company’s assets and financial information by ensuring the accuracy and
effectiveness of internal control procedures
• Push approved applications to end user devices
• Responsible for shipping mobile devices,SIM cards and routers
• Technical Support ​innovation UAE(Etisalat) ​April 2014 to
January ​2015
• Position: Senior Customer Service Representative – Contact Center
• Responsibilities:
My responsibilities include but not limited to:
• Responsible for supporting the company’s SMB clients at all levels as part of a
helpdesk team. Ensuring that all hardware and software is configured and installed
• Mentored new engineers by answering technical questions, escalating cases, and
teaching detailed process development.
• Responsible for networking, design, installation and maintenance services. Supporting
users and network administrators over the telephone and by email. Maintain the
companies network infrastructure
• TCP/IP networking and hardware maintenance and repair. Training new employees
• Trained with senior system engineers to enhance my personal technical skills as a
Technical Support Engineer and learned internal process for escalating cases and
approving or denying handovers to specific verticals.
• Utilize previously acquired technical experience to become actively involved in
day-to-day technology team to meet schedules and resolve problems.

  • IT/Technology
  • Updated 2 years ago

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