Dynamic Technical Head with over 14 years of experience in managing service teams and enhancing customer satisfaction in the fitness industry. Proficient in troubleshooting fitness equipment and developing service procedures that improved operational efficiency. Achieved a 25% increase in customer resolution time through effective scheduling and maintenance protocols. Highly skilled in training service staff and fostering relationships with clients, ensuring a top-quality fitness experience. Eager to bring expertise to support the goals of a forward-thinking fitness organization
Education
- 1991-1994
Diploma in Mechanical Engineering at ATA Polytecnic
Experience
- 2020-2025
Technical Head at Sun and Sand Sports(GMG)
Management of day today activities of the service department.
Handling customer complaints concerns to maintain good customer relationships. Handling customer service and repair calls.
Managing and updating invoices, processing new orders.
Maintain inventories, ordering repair parts and keeping service records. Resolving service department problems and improving service methods. Develop service procedures, policies and standards.
Control service department resources and utilize assets. Helping to train new employees.
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