Experienced Network Technician and IT Support Engineer with over 6 years of experience in designing, implementing, and maintaining computer networks and providing technical support for hardware and software issues.
Proficient in configuring networks, troubleshooting connectivity issues, and providing end-user support. Proven ability to manage multiple tasks, prioritize and work efficiently under pressure to meet deadlines.
Profile Summary:
·6+ Years of Experience in IT (3 years in Qatar)
Education:
·Pearson BTEC Level 5 HND in Computing Cyber Security, ESOFT Metro Campus. 2023- 2024
·Professional Diploma in Network Administration (CIMS Campus, LKA), 2011
·Diploma in IT (British College of Applied Studies, LKA), 2009
Certifications:
·CCNP
·CCNA
·Microsoft Azure Administrator
·MCSA in Windows Server 2016
·(ISC)2 Certificate in Cyber Security
·ITIL v4 Foundation (in Progress)
·VMware VCTA- DC Virtualization (in Progress)
Education
- 2023-2024
Pearson BTEC L5 HND in Computing - Cyber Security at ESOFT Metro Campus
Networking
Network Security
Programming
System Support
Database Introduction
Cyber Security- 2011
Professional Diploma in Network Administration at CIMS Campus
Computer Hardware
Network Administration
Cisco Introduction
System Administration- 2009
Diploma in IT at British College of Applied Studies
Information Technology
Microsoft Office
Computer Hardware
Web Design
Introduction to Programming
English Language- 2005-2008
Secondary High School at Ministry of Education - Sri Lanka
Political Science
IT
Experience
- May 2019 – Nov 2022
Freelance Network Support Technician at Government Schools and Municipality Offices (Batticaloa, Sri Lanka)
•Design, implement, and maintain network infrastructures to ensure connectivity
•Manage and configure Microsoft Active Directory, GPO, DNS, and DHCP
•Collaborate with Government officials to provide technical support and training
•Conducted Cloud Computing awareness sessions for Govt staff and Students- Oct 2016 - Nov 2018
Network Technician at Joannou & Paraskevaides Overseas Ltd (Doha, Qatar)
•Install and configure LAN and WAN networks
•Troubleshoot network connectivity issues and implement corrective actions
•Install and configure network devices such as routers, switches, and servers
•Configure and manage VPNs to enable secure remote access
•Implement network security policies and access controls
•Create network diagrams and maintain network documentation
•Conduct regular maintenance and updates on servers and other IT infrastructure- May 2016 - Aug 2016
IT Support Engineer at Quantex Qatar
•Provide technical support to end-users for hardware and software-related issues
•Troubleshoot hardware and software issues for desktops, laptops, and servers
•Configure network settings and provide support for LAN and WAN connections
•Install and configure software and hardware
•Manage user accounts and access rights on Active Directory- PC CARE -Network Engineering Services (Sri Lanka)
Network Technician at Aug 2011 - Feb 2015
•Assisted with network maintenance and troubleshooting, including network equipment upgrades and network configuration changes
•Configured and tested network devices, such as switches and routers
•Provided technical support to end-users network connectivity and performance issues
•Documented network configurations and changes
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