Mohammed Abdul Samad Khan

Mohammed Abdul Samad Khan
Madinah Khalifa North, Doha, Qatar
Indian
OBJECTIVE
A Management professional with more than 12+ years of experience in various multi-national
companies in Saudi Arabia, East Africa & India. With proven expertise in Client Relationship
Management, Leadership & Extensive Customer Service to drive organizational growth &
enhance operational efficiency to deliver exceptional results. Seeking a senior management role
where I can apply my strategic leadership, team building & problem-solving skills to contribute to
the success and long-term sustainability of a dynamic organization.
EDUCATION
MBA (Marketing) – Master of Business Administration (2007), Osmania University, India
 Marketing Management
 Brand Management
 Digital Marketing
 Marketing Strategy
 Consumer Behavior
 Market research analysis
BCA – Bachelor of Computer Applications (2002), Osmania University, India
 Computer Applications
 Programming Languages
 Database

 Hardware

WORK EXPERIENCE
 Management Supervisor – Doha, Qatar.
Company – Ramz Alaz – May 2023 to Present.
 Responsible for leading and motivating the team members to provide guidance and
offer support to ensure that subordinates are working effectively and efficiently to
attain the desired outcomes.
 Plan and prioritize tasks, allocate resources, and monitor workflow to ensure that the
daily tasks are completed on time and within budget.
 Responsible for assessing employee’s performance, conducting regular performance
reviews and provide constructive feedback.
 Responsible for Identifying needs within the team and professional development
opportunities for the employees.
 Manage and ensure that the team members adhere to company policies, industry
regulations, and safety standards.
 Service Coordinator – India.
Company – KLK Service, Nizamabad – Feb 2021 to Mar 2023.
 Responsible for developing and executing brand strategies and marketing plans to
achieve business goals and objectives.
 Conduct market research and analysis to understand customer behavior, market
trends, and competitors.
 Receives, prioritizes, and manages service requests, ensuring they are resolved within
agreed-upon timeframes.
 Ensures that the service meets quality standards and customer expectations.
 Responsible for creating visually appealing website incorporating elements such as
graphics, images, and typography, while adhering to the principles of user experience
and user interface design.
 Client Relationship Coordinator – Jeddah, Saudi Arabia.
Company – Total Care Saudi – July 2013 to Sep 2020.
 Responsible & managed all the clients of western region of Saudi Arabia.
 Maintained positive relationship between the company, clients, and the customers.
 Maintain regular communication with the clients to understand their needs, address
concerns, and ensure they are satisfied with the service their customer receives.
 Oversee and manage insurance related processes, including pre-approvals, claims
billing, claims submissions and web-based training.
 Assist in the onboarding process for new clients, helping them understand the
company’s offerings, policies, and procedures.
 Responsible for web-based training sessions for more than 300+ clients.
 Collect feedback from clients to gauge their satisfaction and identify areas for
improvement and use this feedback to make necessary adjustments and
improvements in product & services.
 Maintain accurate records of clients interactions, transactions, and feedback. This data
can be valuable for analyzing trends and improving client relations strategies for
decision making to the top hierarchy.
 Responsible for organizing events & campaigns at corporate level for branding.
 Responsible for expansion of the network and delegates appointments.
 Client Relationship Associate – Al Khobar, Saudi Arabia.
Company – Saudi NextCare – Apr 2010 to May 2013.
 Responsible for conducting system updates of all the clients & customers.
 Established and maintained regular communications with the clients to understand
their needs, address enquiries, and provide assistance as needed.
 Responsible for network list updates and classification upgrades.
 Identify opportunities to introduce additional services to existing clients, potentially
increasing revenue, and client engagement.
 Develop and implement strategies to retain clients and minimize client attrition. This
involves special promotions, or specialized services offerings.
 Act as a point of contact for clients who encounter problems, concerns, or complaints.
Work diligently to resolve these issues to the clients satisfaction.
 Manage clients accounts, which include updating contact information, web-based
training, and ensuring accurate billing procedures.
 Coordinates with the contracted insurance companies of the region.
 Administrative Assistant – East Africa.
Company – Roofclad Limited, Uganda – Feb 2008 to Jan 2010.
 Responsible for providing administrative and clerical support to executives, managers,
and team members to ensure the smooth operations of the office.
 Responsible for handling emails, phone calls, written communication, and responding
to inquiries on behalf of superiors.
 Organizing appointments, meetings, and events for directors and ensuring schedules
are efficient and up to date.
 Responsible for input and maintaining records, documents, and database and often
requiring a high degree of accuracy and attention to detail.
 Served as a liaison between different departments.
 Handled sensitive information with discretion and maintained confidentiality.

SOFT SKILLS
 Proficient written and verbal communication
 Teamwork and collaboration
 Leadership and management
 Time management and organizational
 Creativity and Innovation
 Customer Service

TECHNICAL SKILLS
 Programming Languages – HTML, Java, C, C++.
 Database – Oracle, MS-Access.
 Applications – MS-Office, Google Workspace.
CERTIFICATIONS
 Digital Marketing Foundation – Google, India.
 Insurance Foundation Certificate Exam – IFCE, KSA.

LANGUAGES KNOWN
 English
 Hindi
 Urdu
 Telugu
 Arabi

PERSONAL INFORMATION
 Marital Status – Married.
 Qatar Id – Transferable.
 NOC – Available.
 Driving License – Qatar & KSA.
 Religion – Islam.
DECLARATION
I hereby declare that the above information is accurate and to the best of my knowledge