CONTACT
Address : Al-Mansoura, Qatar
Email : [email protected]
EDUCATION
Advance Diploma in System Engineering
IPMC Learning Center- Kumasi
2020-2022
Relevant courses: Cisco CCNA, CCNP-ENCOR, ITIL, AWS, Microsoft 365- Teams, SharePoint, Exchange online, and Certified Information Security Professional- CISSP.
Professional Diploma in System Engineering
IPMC Learning Center- Kumasi
2017-2019
Relevant Courses: CompTIA A+, CompTIA N+, Microsoft-Server 2016 Administration (MCSE), and Linux Administration -Red Hat.
Diploma in Information Technology
Ghana Technology University College – Kumasi Campus
2015-2017
OTHER CERTIFICATIONS
Professional Certificate in CCTV Cameras Installation and Monitoring
J-Link IT Solutions, Ghana, 2018
General Business Certificate Exams
Professional Certificate in Information Technology, Kumasi, 2017
West African Senior School Certificate Examination (WASSCE)
Hwidiem Senior High School, Ghana – 2012-2015
REFERENCES
• Available on Request.
PROFESSIONAL SUMMARY
Highly skilled and motivated IT Systems Engineer/Help Desk professional with over 4 years of experience in providing technical assistance and troubleshooting services. Seeking a challenging role to utilize my expertise in resolving complex IT issues, optimizing system performance, and delivering exceptional customer service.
KEY COMPETENCIES
• Proficient in providing technical assistance, troubleshooting, and resolving hardware and software issues.
• Skilled in network administration, configuration, and troubleshooting, with knowledge of TCP/IP, DNS, DHCP, and VPN.
• Experienced in managing servers, including Windows Server 2012r2/2016/2019- (ADDS, ADFS, ADCS, DHCP, DNS, Web Server IIs) and Linux, as well as virtualization technologies like VMware and Hyper-V.
• Proficient in operating systems (Windows, macOS, Linux), Microsoft Suites (including M365), and various IT security and data protection measures.
• Committed to delivering exceptional customer service, with strong problem-solving and analytical abilities.
WORK HISTORY
IT SUPPORT ASSISTANT
Miro Forestry and Timber Products, Drobonso-Kumasi 2022 – Present
• Provided on-site technical support, diagnosing and resolving hardware and software issues.
• Installed and configured hardware and software, including desktops, laptops, printers, and peripherals.
• Assisted in network administration, troubleshooting network connectivity issues, and configuring network equipment.
• Managed inventory for IT devices and assets.
• Installed and managed Windows Server 2016, Active Directory Domain Services, ADCS, ADFS, DNS, DHCP, Print and Document Services on a dedicated server system to manage users and other services.
• Installed and configured software-based firewall application.
• Recorded and maintained support documentation.
• Troubleshooted and Managed CCTV Cameras footages and backups on local and cloud storage.
IT SUPPORT TECHNICIAN (CONTRACT)
Goldstone Resources Ltd 2020 – 2022
• Installed, configured, and maintained operating systems, software applications, and drivers.
• Collaborated with vendors and service providers to resolve technical issues and procure equipment.
• Performed troubleshooting, diagnosis, and resolution of desktop, laptop, and mobile device problems.
IT SUPPORT
Equity Assurance Limited-Obuasi, 2019 – 2020
• Developed efficient computer systems to connect printers and servers.
• Ensured the security of client and server computers by installing and upgrading antivirus and firewall software.
COMPUTER SERVICE TECHNICIAN- FREELANCE
C-TECH IT SOLUTIONS
• Replaced screens on computers, assembling desktop and laptop computers, network cards, motherboards, video cards, sound cards and Power supply units.
• Repaired IT peripherals and equipment, such as printers, mobile devices, scanners, etc.
• Documented all repairs, configurations and system changes for reference and compliance purposes.
OTHER PROFESSIONAL EXPERIENCES
• National Service Personnel – IT Tutor at Boamadumase Methodist Primary School (2017-2018)
Only Employers can view Contact Details. Request Access