Highly organized and results-oriented Manager with 15 years of experience in areas like, administration, documentation, correspondence, customer management, real estate, community management, facility management, property management. Proven ability to oversee the efficient operations of residential or commercial properties, including managing vendors, resolving resident issues, and ensuring compliance with regulations. Knowledge of Dubai’s Real Estate Market for more than 5 years.
Education
- 1987-1991
Bachelor of Science at Mumbai University
CORE COMPETENCIES
• Customer Relationship Management
• Administration & Documentation
• Facility Management (Soft Service)
• Builder Handover Process
• Fit Out Management
• Owners Association Management
• Vendor Management
• Strong problem analysis, solving and research skills.
• Ability to explain financials (Service Charges) to Board Members & Owners.
Experience
- April 2022 – Ongoing
Association Manager-Residential at RAHEJA CLASSIQUE CHS LTD. (456 Members) – MUMBAI
Ensures timely customer communications to customer via stablished channels and recommend ways to enhance the same.
Supervise the operation and administration of the Association in accordance with management agreement and the Association’s policies and procedures.
Attend Board meetings as per the management agreement and community events as needed.
Ensure compliance with relevant laws, regulations, and community guidelines.
Resolves customer complaints and minimize issues escalated to Senior Management and OA Board members.
Manages the process for invoicing community service fees to all homeowners.- Dec 2018 – Mar 2022
Facility Manager - Commercial at KANAKIA WALL STREET CHS LTD. (391 Members) – MUMBAI
Oversee daily operations and maintenance of community premises common areas, lifts, landscaping, Gym, water tanks etc.).
Coordinate with vendors for AMC and other services.
Ensure timely repair of civil, electrical, and plumbing issues.
Monitor housekeeping and security services.
Prepare duty rosters and maintain attendance records.
Ensure discipline, hygiene, and efficiency in the workforce.- Feb 2017 – Nov 2018
Property Manager-Residential at PARINEE ADNEY CHS LTD. (270 Members) – MUMBAI
Manages contracts or agreements with all parties who conduct business or transact with the OA, as may be applicable from time to time.
Manages the community service fee collections process by continuously following up and implementing strategies to ensure maximum collections.
Reviews incoming invoices and process the same for timely payments to respective parties.
Manages all vendors (contractors, suppliers, service providers etc.) who transact with the OA and prepares or reviews.- Sept 2014 – Dec 2016
Property Consultant at INTER EMIRATES PROPERTIES – DUBAI
Interview clients to determine what kind of properties they are seeking.
Educate prospective clients in the many areas of Real Estate.
Generate list of properties that are compatible with buyers need and financial resources.
Coordinate appointments to show Residential and Commercial properties to prospective buyers.
Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
Prepare documents such as MOU, SPA, Form A, Form B and Form F for sale and Ejairi for rentals.- Oct 2011 - Aug 2014
Property Consultant at BLUECHIP REAL ESTATE BROKER LLC – DUBAI
Advice clients on market condition, prices, mortgages, legal requirements and related matters.
Generate list of properties that are compatible with buyers need and financial resources.
Compare a property with similar properties that have recently sold to determine its competitive market price.
Coordinate appointments to show Residential and Commercial properties to prospective buyers.
Accompany buyers during visits and inspections of property, advising them on the suitability and value of the homes and offices they are visiting.
Developed and maintained strong relationships with buyers, sellers, and investors, contributing to repeat business and referrals.
Contact property owners and advertise to solicit property sales listing.
Preparing contracts, MOU, RERA Forms, SPA, and Ejairi and designing custom brochures, emails & posting on various property portals.- July 2010 – Aug 2011
Property Consultant at R. K. PROPERTY CONSULTANT – MUMBAI
Assist clients with property sales and development
Provide legal, economic and market advice to prospective clients
Ensuring terms and conditions of agreements are met
Analysis of market trends to determine competitive market price.
Coordinate property closings and overseeing document signing- Jan 1996 - June 2010
Aug 2005 – Nov 2017 (AL SAFAR RENT A CAR LLC – DUBAI) at CAR RENTAL INDUSTRY (MUMBAI & DUBAI)
Operations
Marketing
Fleet Management
Handling rentals and reservations
Documentations
Administration
Customer Service- Feb 1991 - Dec 1995
Medical Representative at PHARMA INDUSTRY - MUMBAI
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