Samer Najdi

Samer Najdi
Supervisor/Head Waiter
A customer-service-oriented individual with 5+ years of extensive experience working in the food
service industry.

SKILLS:
Effective communication
skills
Excellent presentation
skills
Active listening
Team spirit
LANGUAGES:
Arabic
Native or Bilingual Proficiency
English
Professional Working Proficiency
WORK EXPERIENCE:
-Supervisor/Head Waiter
Bay Rock Cafe
04/2020 – 05/2022, Beirut
Specializing in Arabic traditional food & International cuisine, mainly steaks, and a wide variety of fresh salads.

Achievements/Tasks:

Welcome customers and ensure that they are properly being looked after by the wait staff (Waiters).
I check reservations on a daily basis and ensure that reserve tables are properly set and tagged.
Trying to increase possible sales volumes and avoid losses.

-Head Waiter
Feluka, seafood restaurant
01/2019 – 04/2020, Beirut
Offers you fresh seafood along with a mezze of your favorite dishes.

Achievements/Tasks:

Supervising waiters by assigning and monitoring tasks, and coordinating work schedules.
Assisting in the hiring, and training of new employees and junior staff.
Controlling dining areas including their floor and wall surfaces, tables, and serving stations, and ensuring appropriate cleanliness.
Getting feedback from guests or patrons in order to ensure satisfaction with both food and service, and assessing customer complaints, inquiries, and recommendations.

-Waiter
Chops Diner restaurant
06/2017 – 01/2019, Tyre
Chops Diner offers a varied rich menu based on charcoal-grilled items.

Achievements/Tasks:
I present the menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies).
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris, and more.

ACHIEVEMENTS:
Successfully arranged a large number of people for a party (120 customers) without a single scuffle.
Trained 30 waiters and waitresses in providing exceptional customer services.

EDUCATION:
Business Management
Lebanese University
06/2019 – 05/2022,