Saqib Nazeer

SAQIB NAZEER\

SKYPE: saqib-nazeer

Professional Qualification:

•       Diploma in “Elementary Hotel Management” From ”Pakistan Institute Of Tourism & Hotel Management” Karachi in the year 1995.
•       Work knowledge of OPMS, OPERA, Wishnet, Munshi 10, MS Office
Work Experience:

Shangrila Resort, Skardu

GENERAL MANAGER – March 2022 TILL TO DATE

·         Overseeing the Resort Operations.

·         Lead and manage all aspects of the Resort services and ensure all service standards are followed with friendly and engaging service.

·         Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.

·         Trouble-shoot any issues arising in Resort Operations.

·         Evaluate Resort performance and ensure compliance with health and safety rules.

·         Ensuring full compliance with Resort Operating controls, SOP’s, regulatory affairs, policies, procedures and service standards

·         Managing budgets and controlling expenditure.

·         Tracking Resort revenues, setting sales targets and optimizing profits.

·         Create and apply a marketing strategy to promote the Resort’s services and facilities.

·         Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.

·         Maximizing revenue through innovative sales practices and yield management programs.

·         Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

·         Maintaining statistical and financial records.

·         Conducting regular briefings and meetings with all department heads.

·         Pursuing strategic branding endeavors.

·         Overseeing the up-gradation & Renovation of the Resort.

·         Leading all key property issues including capital projects, customer service and renovation.

·         Handling complaints, and overseeing the service recovery procedures.

·         Responsible for the preparation, presentation and subsequent achievement of the Resort’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.

·         Manage ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded.

·         A strong understanding of P&L statements and the ability to react with impactful strategies

·         Closely monitoring the Resort’s Business Reports on a daily basis and taking decisions accordingly.

·         Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.

·         Act as a final decision maker in hiring senior positions.

·         Closely coordinating with HR in policy matters.

LEGEND HOTEL, ISLAMABAD

HOTEL MANAGER

(FEBRUARY, 2021 TILL JUNE, 2021)

·         Overseeing the Hotel operations.

·         Conducting regular briefings and meetings with all department heads.

·         Ensuring full compliance with Hotel operating controls, SOP’s, regulatory affairs, policies, procedures and service standards.

·         Leading all key property issues including capital projects, customer service and refurbishment.

·         Handling complaints, and overseeing the service recovery procedures.

·         Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.

·         Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

·         A strong understanding of P&L statements and the ability to react with impactful strategies

·         Closely monitoring the Hotel’s Business Reports on a daily basis and taking decisions accordingly.

·         Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.

·         Maximizing revenue through innovative sales practices and yield management programs.

·         Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

·         Act as a final decision maker in hiring senior positions.

·         Closely coordinating with HR in policy matters.

HOTEL EXCELSIOR, KARACHI

GENERAL MANAGER

(OCTOBER 2019 TILL FEBRUARY, 2021)

·         Supervision of the operations of the hotel.

·         Holding regular briefings and meetings with all department heads.

·         Ensuring full compliance with Hotel operating controls, SOP’s, regulatory affairs, policies, procedures and service standards.

·         Leading all key property issues including capital projects, customer service and refurbishment.

·         Handling complaints, and overseeing the service recovery procedures.

·         Lead in all aspects of business planning.

·         Respond to audits to ensure continual improvement is achieved.

·         Corporate client handling and taking part in new client acquisition along with the sales team whenever required.

·         Assisting in residential sales as and when required and development with strong sales prospects.

·         Responsible for safeguarding the quality of operations both (internal & external audits).

·         Responsible for Regulatory Affairs.

INTERNATIONAL HOSPITALITY INVESTMENT GROUP   PVT.  LTD.

DIRECTOR HOSPITALITY (PROJECT)

(DECEMBER, 2018 TILL August, 2019)

Responsibilities:-
•      Overall in-charge of the operations.

•      Searching for the available Properties to be leased for the Group.

•      Preparation of Assessment Reports with Operational Budget.

•      Preparation of Pre-Opening Budget.

•      Preparation of Annual Budget.

•      Preparation of Sales & Marketing Plan.

•      Hiring Operational Team.

CORPORATE RESIDENCY, ISLAMABAD
MANAGING PARTNER

(JULY, 2017 DECEMBER, 2018)

Responsibilities:-
•      Overall in-charge of the operations & sales.

•      Focusing on the corporate clients to use the new set-up available in the market.

•      Keeping regular contacts with all corporate clients.

PEARL CONTINENTAL HOTEL, PESHAWAR
DIRECTOR OF SALES
(JANUARY, 2017 – JULY, 2017)

Responsibilities:-
•      Targeting corporate clients producing more business for competitors.

•      Focusing more on the corporate clients who are non-producers and can produce more revenue.

•      Keeping regular contacts with all corporate clients, including the top producers.

•      Organizing PR activity & Coordinating and ensuring the efficient operation of Food & Beverage functions, guest stays to ensure revenue maximization and customer satisfaction.

•      Maintaining close contact with guests and market to earn goodwill and recommending modification of product, services and amenities based on analysis of feedback.

•      Preparation of Sales and Marketing Plan and Sales Budget.

•      Assisting in Food & Beverage promotion and special promotional activity.

•      Planning and coordinating activities of major events & food festivals promotions, maintaining contacts with representatives of Government, travel, trade, business and social groups to solicit business for the Hotel.

•      Follow-up on business leads. Coordinating with main departments likes Front Office and Banquet regarding functions / events taking place within the hotel.

•      Plans and directs sales force activities to maximize profit from all segments of the market.

•      Direct the management staff in meeting sales objectives and goals.

•      Overseeing activities related to sales. Primary goal is to make sure guests are satisfied and help solicit new or continuing business for the organization.

•      Ensuring that the facility meets revenue goals in areas such as food, room rentals, and beverages; this typically includes overseeing not just guest rooms, but a banquet or rentable meeting space as well.

•      Interacts with customers such as preparing information, receiving and responding to correspondence, and attending meetings before an event.

•      Versatile to perform a variety of duties as needed; to supervise; works with the front-end staff of a hotel with valet and the front desk workers to ensure positive guest experiences.

•      Plans and directs sales force activities to maximize profit from all segments of the market.

•      Direct the management staff in meeting sales objectives and goals.

HOTEL ONE (PVT.) LTD. BY PEARL-CONTINENTAL

ASSISTANT DIRECTOR OF SALES – NORTH
(JULY, 2015 – JANUARY, 2017)

Responsibilities:-
•       Responsible for selling 15 properties all across the country.

•       Responsible to increase the Room, Food & Beverage sales for Group Hotels through regular sales calls.

•       Responsible for revenue achievement against Targets.

AVARI HOTELS INTERNATIONAL
REGIONAL DIRECTOR OF SALES – NORTH
(DECEMBER, 2014 – JUNE, 2015)

Responsibilities:-
·         Responsible for the outstanding financial results.

·         Responsible to increase the Room & Food & Beverage sales for Avari Group Hotels through regular sales calls.

·         Prepare annual sales & marketing revenue budget of the AvariXpress, Islamabad.

·         Responsible for monitoring and optimizing revenue achievement against Targets.

·         Supervise sales activities of sales team to ensure that they meet the goals of the marketing plan; managing a team of 04 Sales & Reservation personnel.

·         Generate Business for the Group Hotels in Karachi, Lahore and Dubai.

·         Responsible for sales team performance. Responsible for allocation of the companies among sales team to develop liaison with them and generate business.

ISLAMABAD MARRIOTT HOTEL
ASSISTANT DIRECTOR OF SALES
(SEPTEMBER, 2013 – NOVEMBER, 2014)

Responsibilities:-
•  Prepare annual sales & marketing revenue budget of the hotel.

•  Responsible for monitoring and optimizing revenue achievement against budgets.

•  Responsible to increase room, food & beverage sales through regular sales calls.

•  Supervise sales activities of sales team to ensure that they meet the goals of the marketing plan; managing a team of 06 Sales & 05 Reservation personnel.

•  Plan sales trips to major markets like Karachi, Lahore and coordinate with Director of Sales on new potential market areas that should be covered.

•  Analyze marketing changes and implement programs with the sales department to meet these changes (i.e. changes in FIT business. Client combining business travel with leisure travel)

•  Develop and execute innovative sales & marketing techniques.

•  Analyze and monitor training needs of staff.

•  Responsible for the outstanding financial results.

•  Responsible for sales team performance and achievement and implementation of standard operational procedures (SOP).

•  Allocate the companies among sales team to develop liaison with them and generate business.

PEARL CONTINENTAL HOTEL, RAWALPINDI
ASSISTANT DIRECTOR OF SALES

(JULY, 2009 – SEPTEMBER, 2013)

Responsibilities:-
•      Maintain a close report with key individuals representing major marketing segments.

•      Supervise sales activities of sales manager to ensure that they meet the goals of the marketing plan.

•      Analyze and monitor training needs of the sales team.

•      Responsible for sales team performance and achievement and implementation of standard operational procedures (SOP).

•      Prepare annual sales & marketing revenue & expense budget of the hotel.

•      Responsible for monitoring and optimizing revenue achievement against budgets.

PEARL CONTINENTAL HOTEL, PESHAWAR
ASSISTANT DIRECTOR OF SALES

(ACTING DIRECTOR OF SALES)
(OCTOBER, 2006 – JUNE, 2009)

Responsibilities:-
•      Handling of onward, incoming room & banquet reservations.

•      Preparation of business proposals.

•      Targeting corporate clients producing more business for competitors.

•      Focusing more on the corporate clients who are non-producers and can produce more revenue.

•      Keeping regular contacts with all corporate clients, including the top producers.

•      Organizing PR activity & Coordinating and ensuring the efficient operation of Food & Beverage functions, guest stays to ensure revenue maximization and customer satisfaction.

•      Maintaining close contact with guests and market to earn goodwill and recommending modification of product, services and amenities based on analysis of feedback.

•      Assisting in the development and preparation of Sales and Marketing Plan and Sales Budget.

•      Assisting in Food & Beverage promotion and special promotional activity. Planning and coordinating activities of major events & food festivals promotions, maintaining contacts with representatives of Government, travel, trade, business and social groups to solicit business for the Hotel. Follow-up on business leads. Coordinating with main departments likes Front Office and Banquet regarding functions / events taking place within the hotel.

•      Liaising with Director Sales in office management matters.

ISLAMABAD SERENA HOTEL
SENIOR SALES MANAGER
(AUGUST, 2006 – SEPTEMBER, 2006)
Responsibilities:-
·         Achieve agreed sales targets through effective market penetration and customer contact.

·         Recommends alternative Sales strategies incorporating trend, data analysis to ensure targets are met.

·         Co-ordinates and ensures the efficient operation of functions, guest stays to ensure customer satisfaction.

·         Maintains close contact with market and to earn goodwill and recommends modification of product, services, based on analysis of feedback. Assist in the development and preparation of the Sales and Marketing Plan and Sales Budget.

·         Keeping regular contacts with all corporate clients.

·         Organizing PR activity & Coordinating and ensuring the efficient operation of Food & Beverage as well.

·         Maintaining close contact with guests and market to earn goodwill and recommending modification of product, services and amenities based on analysis of feedback.

SALES MANAGER
(AUGUST, 2005 – AUGUST, 2006)
ASSISTANT SALES MANAGER
(MAY, 2002 – JULY, 2005)

Responsibilities:-
·         Achieve agreed sales targets through effective market penetration and customer contact.

·         Recommends alternative Sales strategies incorporating trend, data analysis to ensure targets are met.

·         Co-ordinates and ensures the efficient operation of functions, guest stays to ensure customer satisfaction.

·         Maintains close contact with market and to earn goodwill and recommends modification of product, services, based on analysis of feedback. Assist in the development and preparation of the Sales and Marketing Plan and Sales Budget.

SERENA HOTELS, PAKISTAN

SALES COORDINATOR

(JANUARY 03, 2001 – MAY 01, 2002)

Major Functions:-
·         Administers the company’s Reservation office at Rawalpindi; assists corporate marketing team in orderly operation of the sales office.

Responsibilities:-
•      Receives customer queries and disseminates information to customers regarding the Serena properties.

•      Conducts reservation of rooms at Serena properties for customers according to the policy and procedures laid down from time to time.

•      Maintains inventory and ensures supply of all promotional, printed material, catalogues of all photographic and pictorial material that may be required from time to time.

•      Maintains and update lists for purposes of Direct Mail campaign. Conducts Direct Mail campaigns under the advice of Director Sales. Responsible for periodic mailings of Greeting Cards, etc. To assists Director Sales in maintaining records filing system. Assists Director Sales in planning and coordinating public relation activities. Perform other duties that may be assigned from to time.

PAKISTAN SERVICES LIMITED
OWNERS & OPERATORS OF PEARL-CONTINENTAL HOTELS, PAKISTAN

CORPORATE SALES SECRETARY

(JANUARY 05, 1998 TO DECEMBER, 2000)

Responsibilities:-
•      Responsible to handle onward reservations for all Pearl-Continental & Marriott Hotels.

•      Coordination with all the hotels Sales & Reservation departments and maintain a close liaison with local client base by Tele marketing.

•      Making business proposals for prospective clients.

•      Handling incoming room & banquet reservations for all the Group Hotels.

•      Follow-up on business leads. Coordinating with the main departments like Front Office and Banquet regarding functions/events taking place within the hotel. To assist the Senior Corporate Sales Manager in office management matters.

GRAPEVINE COMMUNICATIONS PVT. LIMITED
SALES EXECUTIVE (AUGUST 1997 TO DECEMBER 1997)

Responsibilities:-
•      Responsible to deal with the clients in advertising, public relations, and coordination between the two.

•      Collect artwork and text for creative department as and when desired by the client.

•      Transform this material into artwork and this artwork into flyers, brochures, and banners and also to coordinate arrangements for the electronic and paper media as and when desired by the client.

PAKISTAN RESORTS INC.
OWNERS & OPERATORS OF PEARL-CONTINENTAL HOTEL, ABBOTTABAD
SALES EXECUTIVE
(NOVEMBER, 1996 TO JULY, 1997)

Responsibilities:-
•Responsible to assist the Director Operations in office matters. Maintains and update lists for Mail campaign. Conducts Direct Mail campaigns under the advice of Director Operations. Responsible for periodic mailings of Greeting Cards, etc. To assists Director Operations in maintaining records filing system and in planning and coordinating public relation activities. Perform other duties that may be assigned from to time.

•Handling queries and Tele marketing. To deal with the suppliers & contractors for efficient procurement of provisions for the hotel.

PAKISTAN SERVICES LIMITED
OWNERS & OPERATORS OF PEARL-CONTINENTAL HOTELS, PAKISTAN
CORPORATE SALES SECRETARY
(OCTOBER, 1995 TO NOVEMBER, 1996)

Responsibilities:-
•      Responsible to handle onward reservations for all Pearl-Continental Hotels.

•      Maintain a close liaison with all hotels and local client base through Tele marketing.

•      To assist the Senior Corporate Sales & Marketing Manager in day-to-day office routine, correspondence, to maintain and update an efficient filing system, management matters.

HOTEL MEHRAN, KARACHI
(MAY, 1994 TO JANUARY, 1995)

Responsibilities:-
•Worked as Senior Receptionist overseeing the designed shift in day to day to run efficient front office operations including smooth reservations, check In and Out.

HOTEL PARADISE, KARACHI
(SEPTEMBER, 1992 TO MAY, 1994)

Responsibilities:-
•Worked as Senior Receptionist –Cum-Front Office Cashier