Thaer Jamal Elyyan

Thaer Elayyan
Senior IT Support

Thaer Elayyan
Qualifications
Senior IT Technical Support Supervisor with over (14) years of experience and a proven track record in Engineering Consultancy industry. Demonstrates strong expertise in client support, team leadership, and IT service management. Certified in “Advanced Solution of Microsoft Exchange Server”, with a strong focus on streamlining IT support processes.
Proficient in Microsoft Office, Windows Server environments, Active Directory and a wide range of technical support tools and platforms. Skilled in promoting teamwork collaboration and delivering effective technical solutions in highly dynamic & demanding environments.
Education
B.Sc. in Computer Science,
Al Zaytoonah University,
Amman, Jordan, 2010
Certificate
o CompTIA A+
o Advanced Solution of Microsoft
Exchange Server, 2013
Work Experience
Jun. 2016 – Present
DAR AL OMRAN, Jordan, UAE, KSA & Iraq Branches
Senior IT Technical Support
Aug. 2013 – May 2016
DAR AL OMRAN Planning Architecture Engineering
IT Support
Apr. 2012 – Jul. 2013
Sigma Consulting Engineers
IT Support
Feb. 2011- Mar. 2012
DAR AL OMRAN Infrastructure & Environment
IT Support
Hard Skill
o Leadership
o Data mining and analysis
o Communication
o Teamwork
o multi-tasking
Soft Skill
o Observation
o Decision making
o Communication
o Database Management
Responsibility & Tasks
• Responsible for daily performance of the system including configuration, maintenance, and daily report submission, along with routine checks on the host system components (programs, network, servers…etc.)
• Coordinating with suppliers to obtain support activities.
• Continuously Improve and develop all back up for the programs and data on a daily basis.
• Monitor all aspects of the computer system both hardware and software as well as monitoring all items in the server room such as (UPS. AC system, protection system…etc.)
• Manage and diagnose all network problems.
• Improving the IT system to ensure it remained up to date in addition to configuring and installing all the needed IT solutions.
• Provide daily IT support to employees, addressing their technical needs and inquiries, monitoring internet and email usage on a daily basis, in addition to setting up new user accounts.
• Responsible for upgrading the network infrastructure.
• Network and security administrator and responsible for all firewalls, antivirus, email security… etc.
• In charge of all meeting rooms (Configuration of sound system, camera system, communication system and any other related systems needed)
• Project management (Providing the management department with comprehensive project reports including employee working hours cost, projects costs, and monitoring the use of IT systems and equipment)