Thasleem Maran Kandi

Thasleem Maran Kandi
System Administrator / IT Support
Doha, Qatar
Visa status: Work visa (NOC available)
Availability: Immediately
An experienced System Administrator/ IT support Engineer with the necessary drive and determination needed to resolve complex IT related issues. Possessing effective organizational skills and excellent working knowledge of IT infrastructure technologies and having a commitment to keep up to date with the latest developments. Experienced in providing motivation, guidance and an up to date networking consultancy service to both colleagues and clients.
TECHNICAL SKILLS ___________________________________________________________________________________________
Windows Server and Linux Administration
Active Directory
Microsoft Office and Office 365
Firewalls, Switches, Routers
LAN, WAN, VLAN
Cloud platforms
Wireless networks
Trouble shooting and Problem solving
Information Security, Information System
Penetration Testing, Ethical Hacking, Vulnerability Assessment.
Malware Analysis
Security standards ISO 27001, PCI DSS
CERTIFICATIONS AND TRAININGS
___________________________________________________________________________________________
•Certified Ethical Hacker: CEH v12 – EC-Council Certification Number:ECC4327185609
•Certified Penetration Tester from RedTeam Hacker Academy•Microsoft Certified: Azure Fundamentals AZ 900 ID: 993849881
•Windows Server 2019 Administration Training from IWCAMPUS
•Linux Administration from IWCAMPUS
•Microsoft 365 Admin Center training from IWCAMPUS
•Cisco Certified Network Associate (CCNA) Cisco ID: CSCO11976183
•FortiGate Firewall Admin training
•Cisco Certified Network Professional (CCNP) from Netlabs, Calicut, India
•AWS cloud administrator training from IWCAMPUS
•Wireshark packet analysis training from IWCAMPUS
•Global System for Mobile Communication (GSM) from UTL Technologies Ltd, Bangalore
• Computer Hardware and Networking from LCC Calicut, India
WORK EXPERIENCE ___________________________________________________________________________________________
SecureSites IT Solutions 03/2021 – 02/2023
Kerala, India
IT Support Engineer
ROLES AND RESPONSIBILITIES
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Translated complex technical issues into digestible language for non-technical users.
• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Researched and identified solutions to technical problems.
• Installed and configured operating systems and applications.
• Assisted in development of system security protocols.
• Helped streamline repair processes and update procedures for support action consistency.
• Diagnosed and troubleshot hardware, software and network issues.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Created user accounts and assigned permissions.
• Monitored system performance to identify potential issues.
Midas International Company Qatar 07/2013 – 11/2020
Doha, Qatar
System Administrator
ROLES AND RESPONSIBILITIES
• Configuring and maintaining the networked computer system, including hardware, system software, and applications.
• Developed, implemented and documented security programs and policies and monitored compliance across departments.
• Performed risk and vulnerability assessments and provided results and recommendations to senior management.
• Recommend improvements in security systems and procedures.
• Ensuring data is stored securely and backed up regularly.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Replacing and upgrading defective or outdated components when necessary.
• Backed up company data to distributed storage centers to avoid massive data loss. • Removed malware, ransomware, and other threats from laptops and desktop systems.
• Implemented and maintained virtual private networks.
• Designed and evaluated WAN and LAN connectivity technologies.
• Installation and Configuring windows server 2018
• Configuring Avaya system IP phones
• Configuring biometric devices
• Configuring pep link wireless system
• Configuring Microsoft outlook
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer system.
• Providing technical support when requested.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
LePark Hotel 01/2011-05/2013
Doha, Qatar
IT Support Engineer
ROLES AND RESPONSIBILITIES
• Translated complex technical issues into digestible language for non-technical users.
• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
EDUCATION ___________________________________________________________________________________________
2005 to 2009 BTech in Electronics and communication Engineering
Cochin University(CUSAT) with 66% marks
2002 to 2004 Higher Secondary Education (12th Grade)
Kerala Higher Sec Board with 85%
1999 to 2002 Secondary School (10th Grade)
General Education Dept. (Govt. of Kerala) with 92%
PERSONAL DETAILS ___________________________________________________________________________________________
Gender: Male
Date of Birth: 20th Apr 1987
Nationality: Indian
Passport No: H5938185
Religion: Islam
Languages Spoken: English, Malayalam, Hindi
I hereby declare that the particulars given above are true to the best of my knowledge and belief.
THASLEEM MK