Vipin Sudhakar Panicker

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Customer Service Manager
Location: Doha, Qatar

My name is Vipin Sudhakar.I have an excellent record of Customer Relation and Keyaccount management.

In my pursuit of entry into hospitality industry, I find this opportunity quiet unique to me. With my current skill sets, I will be able to bring value to this role. Throughout my career, I have done customer facing roles.

First phase of my work experience in Multi modal and Multi-cultural industry handling multiple roles from Voyage ops, warehouse handling, freight management. Just to mention few of my key accounts that I handled were Siemens, Emirates, Etihad Rail project, Dubai Aluminium, Aircraft AN-225 etc.

In the last few years, I have been on an entrepreneurial adventure. Co-founded a start-up overseas education consultancy. From my previous experience while this being a total different Industry, it has exposed me to dealing with various foreign Universities, Branding and Marketing.

Finally I bring to the table –
– Command in English Language
– Handling multi-cultural customer environment
– Managing a team size 15 people and above.
– Being a Solution maker and team service management.

I, hereby attach my resume, do go through the same and call me for clarification.

Hope to meet in person.

Education

2002 - 2005/9

Bachelors of Business Management at PSG College, Coimbatore, TN - India

Experience

October 2020

Operation Director at Unite Abroad

– Develeop and execute strategies – – Information, Marketing, Branding
-Built and lead a team of 8 Education Consultants.
-Establishing connection with overseas Universities.
-Parallel tie-ups with similar partners like IELTS & other coaching centres.
-Overseeing operations such as document process and submissions.

October 2012 -February 2019

Acting CSM / Senior Service Delivery Specialist at Freightworks

– Lead CS team in absence of CS Manager based on planning, assigning tasks, and
supporting them in operational issues.
– Gave on-the-job training to new – telesales team, sales and customer service executives.
Supported management to build CS structure (pricing, key accounts, CS routing and
networking) to smoothen the service level with clients.
– Handled pricing, key account, CS routing and networking.
– Achieved business conversion – negotiating with clients for confirmed business orders.
– Micromanage the team to identify and rectify errors.
– Negotiating with the airline, shipping line for better spot/contract rates.
– Active participation in sending yearly contract rates, submitting online tenders, rate
bidding with MNC.

Decemeber 2010 - August 2012

Supervisor - Freight Forwarding Dept at Agility Logistics

– Coordination and execution of all domestic/International export bookings.
– Facilitate and expedite communication between clients, carriers, handling agents,
suppliers and internal departments such as sales and customer Services in order to
provide the best service to the clients.
– Verify that all customer routings instructions are being followed to ensure on-time and
accurate shipping processes, ensure billings are captured and updated in the system in
timely and accurate manner.
– Monitor outbound/inbound schedules and coordinate with warehouse and other
departments to ensure on-time clearance and delivery.
– Ensure the best possible service is provided while maintaining cost-effectiveness.
Investigate and determine the possible routine of customer shipments to assure prompt service.
– Elevate all potential problems and opportunities for improvement to the Manager.

May 2008 - November 2010

Operation Supervisor (Bulk Carrier) at Ocean Bulk Shipping

– Included- crew support, technical activities, survey, sundry supplies, stores
management and verifying the final report.
– Collecting load/disport full information before the voyage.
– Preparation and dispatch of all export documents to the destination port.
– Loading /discharging bulk carrier.
– Extensive coordination with shipping agencies, customs, service providers, and
clients (exporters and Importers).
– Sketching/planning schedules prior to vessel arrival.
– Coordinating with various port agents (shipping lines, warehouse and transporters)
for smooth cargo operations during loading and discharge.
– Provide the operation plan to subordinate team members and arrival notices to
consignees.
– Follow up on the import/export shipments and transshipment cargo.
– Coordinating with overseas agents.

  • Transportation/Logistics
  • Updated 1 month ago

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