zakaria msalah

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it support Engineer

Doha, Qatar

Zakaria MSALAH

Um Ghuailina Zone 27 st 855 N=°2

Doha QATAR

 

 

Language: English, French, Arabic, Spanish

Software: Word, Excel, PowerPoint, adobe photoshop, illustrator, aftereffect

 

 

WORK EXPERIENCE

 

2022- Now                                        It Support engineer

Sunrise computers – Doha – Qatar

•      Act as the first line of help for all kinds of IT incidents, problems and requests

•      Ensure to provide timely status updates on open incidents or service requests and follow up until its closure with level 1 & 2 teams.

•      Inspecting and troubleshooting the Time attendance recording devices distributed across all sites.

•      Perform incident classification, prioritization, correlation with other reported incidents and

•      Relocation of PCs, Mac & Peripherals as required by users

•      Troubleshoot repeated and common issues reported in ServiceDesk and report to the company on areas for improvements. Provide end user desktop support via remote control viewers.

•      Onsite installation of new PCs, iMac and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets.

•      Multimedia / AV Support for presentation and meetings.

•      Upgrade of PC hardware as required such as increase of memory or hard disk size.

 

 

 

2018- 2022                                        Sales executive

NOTEBOX Informatique company

 

•      Sale telephony standards PABX

•      Sale desktop Pcs and Laptops

Curriculum vitae – Zakaria msalah

– page 2 –

 

 

 

 

 

•      Providing and configuring CCTV systems to companies

•      Sale fingerprint system and Access control systems ZKTeco

•      Sale POS systems

•      Assure training for dozens of trainees

 

2016-2018                                        Technical support

University Yahia fares of Medea Algeria

•      Solve technical problems

•      Provide remote assistance to employees

•      Perform LAN network administration

•      Help employees to solve technical problems

 

2011-2016                                         Computer technician

Bil Telecom (Medea – Algeria)

•      Repair computers (software and hardware)

•      Repair ink printers and toner printers (Epson and canon)

•      Repair uninterruptible power supply

•      Install operating systems, antivirus, and different software

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Curriculum vitae – Zakaria msalah

– page 3 –

 

 

 

 

 

Education

 

2006-2009                                        Computer network technician Diploma

National Institute specialized in professional training (Medea – Algeria)

 

2005                                                     High school Diploma

High school of Ahmed Aroua (Medea- Algeria)

 

 

Certifications

•   Certificate of completion technical training course: Red Hat    Enterprise Linux – University of Medea

•   Certificate of completion technical training course named: Cisco Networking & Security Fundamentals – University of Medea

•   Certification of English proficiency: Level B1 intermediate – British Council

 

 

VOLUNTEER ACTIVITIES

 

2016-2018                                          Board member of the underwater sports association ORCA

 

2007-2008                                        Computer specialist in the CHIFAA association to help spine patients

 

2021- now                                        A founding member of the National Association for the Promotion

of Artisanal Cheeses and the Development of the Milk Sector

 

 

 

 

  • IT/Technology
  • Updated 2 months ago

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