Customer Service & Social Media Coordinator

Job Category:
  • Full Time
  • Qatar


Job Position – Customer Service & Social Media Coordinator

Company Name – Madre

Job Type: Full-Time

-Respond promptly and professionally to incoming calls, emails, and messages from customers, providing accurate information and guidance.
-Support team leaders in achieving organizational targets and performance goals.
-Build and maintain strong client relationships, highlighting the benefits of working with our organization and fostering open and accessible communication.
-Collaborate with trainers and training departments to keep employees informed about work ethics and current industry trends.
– Develop and execute social media content plans consistent with our brand identity.
-Create compelling, consistent content across all social media platforms, including writing and editing social media posts, enhancing customer engagement, and promoting campaigns.
-Manage a medium to high volume of daily social media posts.
-Engage with social media followers, responding to queries promptly.
-Develop and oversee social influencer programs and participate in influencer events.
-Utilize analytical tools such as Sprinklr or Sprout to monitor and evaluate our social media presence and performance.

-Proven 3-5 years’ experience in customer service and social media management.
-Strong communication and problem-solving skills.
-Knowledge of social media platforms and content creation.
-Fluent in ENGLISH & ARABIC is mandatory, Hindi/Urdu will be beneficial.

Location: Qatar

MADRE INTEGRATED ENGINEERING is an equal opportunity employer. An encourage applications from candidates of all backgrounds and experiences.

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