INSTALLATION AND SUPPORT ENGINEER

·       Installation of Application, Solutions, Hardware devices and configuration of the solution as per the requirement and company instructions.

·       Customization of Application as per the End user Requirement

·       Analyze user needs and software requirements to determine the feasibility of design within time and cost constraints

·       Troubleshoot and resolve issues in existing software, Application, Hardware Devices

·       Analyze and study complex systems requirements

·       Prepare design documentation , Technical document,  Test Cases , User Manual , Handover documents , Configuration Documents

·       To be Part of Inspection , QA /QC Team

·       To be actively involved in  MOI , Client , Consultant , Contractor , Sub Contractor Inspection , Testing and Commissioning of Complete solutions

·       Write and maintain technical documentation to describe testing, changes, and corrections

·       Collaborate and communicate effectively with stakeholders throughout the organization

·       Support customer-witnessed testing , Training  and Project Handover

·       Presentation of Applications , Attend Meeting  and do requirement Gathering

·       To be able to understand 3 Party Application and do necessary Integration / Customization as per the requirement of Company / Client.

·       Attend Customer Calls on Support activities ,

·       To be involved in Installation of Existing applications and Solutions ( End to End)

·       To prepare , Daily reports , Weekly reports and Monthly reports

·       To communicate with client and provide updates on Daily activity

·       Will be required to be on Field  for support and Go live, perform Maintenance for Application, Server & other Hardware’s

·       Will require to check and trouble shoot necessary hardware cables, inside the conduit, containment, above the ceiling etc.

Qualifications

BACHELOR OF COMPUTER SCIENCE / IT / ELECTRONICS ENGINEERING

• .HTML, CSS , JAVA SCRIPT , .ASP.NET, ADO.NET and C#

• SQL DATABASE , MY SQL , Postgre SQL •

AND OR • SERVER , STORAGE , NETWORK ADMINISTRATION

• KNOWLEDGE AND EXP OF CCTV , ACCESS CONTROL & OTHER ELV SYSTEMS