The purpose of this role is to provide Outstanding Customer Service to clients by booking them appointments, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and make sure they have a great customer experience and leave extremely happy.
Responsibilities:
1. Provide an exceptional customer service to every client she interacts with and make sure that every client leaves the salon 110% satisfied.
2. Handles client complaint professionally and make sure the complaint procedure is processed quickly and efficiently resulting in 100% customer satisfaction.
3. Able to Learn the whole Frontdesk Process and fully operate on her own within 30 to 60 days.
4. Able to book clients efficiently without any mistakes.
5. Able to balance her drawer and not have any shortage of cash or undercharge or overcharge or any check out mistakes.
Requirements:
1. Good English Speaker
2. Enthusiastic
3. Energetic
4. Attention to details
5. Intelligent & Fast Learner
6. Honest/Trustworthy
7. Easy to Manage
8. Confident
9. Work under pressure
10. Positive & Friendly
11. Team Player
12. Good Work Ethics
13. Computer Skills
14. Have several years of customer service experience
15. Have G.C.C work experience
About the Company:
Kozma & Kozma is an international salon with branches around Qatar, Dubai and Oman. Owned by Americans and Managed by Americans and British. We are rapidly growing around the region. It’s a fun and great place to work Website: www.kozmaandkozma.com
To apply for this job please visit kozmaandkozma.com.
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