IT Support

IT Support
Seniority Level
Entry level
Industry
Information Technology & Services
Employment Type
Full-time.
Job Functions
IT administration and user support
Sector
Government
We are looking for technically skilled candidates with good problem-solving ability for the position of IT Support. The duties of an IT Support include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

Responsibilities:
·       Providing first level user support for government provided applications (Finance, Procurement, Tender, HR, others).

·       Preparing and providing training workshops for employees in other departments on how to use the different software.

·       Establishing good relationships with all departments and colleagues.

·       Acting as first level support for users, and escalating the issues to other related IT entities and vendors when needed.

·       Providing support to users and being the first point of contact for error reporting to all IT related matters, whether it’s software or hardware.

·       Installing and configuring hardware and software components to ensure usability.

·       Troubleshooting hardware and software issues.

·       Upgrading the entire system to enable compatible software on all computers and mobile devices.

·       Knowledge in on-premise and cloud Microsoft Active Directory administration.

·       Knowledge in Microsoft Exchange administration.

·       Knowledge in Microsoft SharePoint.

·       Knowledge in ERP system administration (SAP, Oracle EBS)

·       Performing acceptance tests and evaluations on new software and hardware.

·       Creating and managing technical documentation of the IT systems infrastructure.

Requirements:
·       Bachelor’s degree in Computer Science or related field.

·       Minimum of 5 years of experience in systems maintenance, computer networks, and government software.

·       A+, Linux+, Cisco, Microsoft certifications and accreditation are advantageous.

·       Proficient in database administration and software installation.

·       Attention to detail.

·       Good problem-solving skills.

·       Preferably Arabic native speakers, with good written and verbal English.

Job Tags: IT Specialist, IT Support Administrator, IT Support Engineer, IT Support Officer, IT Support Staff, IT Technical Support, IT Technician