Christine Joy Dela Cruz Paladin
A highly motivated and friendly professional experienced. Proven track record in consistently and committedly delivering the services which enhance the company’s credibility and profitability.
Qatar Airways – Qatar – 09/2014 to 05/2021(06yrs 08months)
· Utilized excellent communication and intrapersonal skills to help customers indulge their experience from the time of departure and arrival.
· Ensuring that the highest standard of safety and service is delivered to every customer.
· Dealing with situations involving passengers with reduced mobility, Inadmissible passengers, unaccompanied minors, and catering to their timely needs.
· Ensure Company Standard Operating Procedures with regards to safety and security are always followed.
· Assisting first aid to customers as necessary
Premium Cabin Crew
· Providing a high-quality standard of customer care by giving personalized service throughout the flight.
· Assisting and ensuring smooth handling of VVIP customers
· Develope rapport with clients and generated repeat business customers.
· Ensure customers enjoy a fine dining and delightful experience inflight.
· Exceed the expectation of customers in all aspects inflight.
Customer Service Agent
· Handled airport operations relating to customer check-in, customer boarding, flight re-routing options for misconnected customers.
· Handled flight departure tasks to ensuring on time performance.
· Ensure that customers are satisfied with products, services and features.
· Provide prompt, accurate and courteous responses to customers.
· Handling queries, questions and feedback between Duty officers, Duty Managers, Terminal Managers and around 2000 staff.
· Answering calls, taking messages and handling correspondence from Management
· Typing, preparing and collating reports
· Filing and administration duties
· Organising and servicing meetings (producing agendas and taking minutes of the meetings)
· Managing databases, follow up on projects due
· Prioritising workloads and assigning certain tasks to staff members
June 2008 - March 2012
Bachelor in Science Major in Tourism Management at PATTS College of Aeronautics
March 2017 - May 2021
Flight Attendant at Qatar Airways
September 2014 - March 2017
Customer Service Agent / Shift Coordinator at Qatar Airways
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