Christine Joy Dela Cruz Paladin

Career Objective
A highly motivated and friendly professional experienced. Proven track record in consistently and committedly delivering the services which enhance the company’s credibility and profitability.
Experience
Qatar Airways – Qatar – 09/2014 to 05/2021(06yrs 08months)

Cabin Crew
·       Utilized excellent communication and intrapersonal skills to help customers indulge their experience from the time of departure and arrival.
·       Ensuring that the highest standard of safety and service is delivered to every customer.
·       Dealing with situations involving passengers with reduced mobility, Inadmissible passengers, unaccompanied minors, and catering to their timely needs.
·       Ensure Company Standard Operating Procedures with regards to safety and security are always followed.
·       Assisting first aid to customers as necessary

Premium Cabin Crew
·       Providing a high-quality standard of customer care by giving personalized service throughout the flight.
·       Assisting and ensuring smooth handling of VVIP customers
·       Develope rapport with clients and generated repeat business customers.
·       Ensure customers enjoy a fine dining and delightful experience inflight.
·       Exceed the expectation of customers in all aspects inflight.

Customer Service Agent
·       Handled airport operations relating to customer check-in, customer boarding, flight re-routing options for misconnected customers.
·       Handled flight departure tasks to ensuring on time performance.
·       Ensure that customers are satisfied with products, services and features.
·       Provide prompt, accurate and courteous responses to customers.

Shift Coordinator
·       Handling queries, questions and feedback between Duty officers, Duty Managers, Terminal Managers and around 2000 staff.
·       Answering calls, taking messages and handling correspondence from Management
·       Typing, preparing and collating reports
·       Filing and administration duties
·       Organising and servicing meetings (producing agendas and taking minutes of the meetings)
·       Managing databases, follow up on projects due
·       Prioritising workloads and assigning certain tasks to staff members