Dhiraj Ashok Jagtap

PROFILE

Dynamic and custom-oriented professional with 11 years of progressive experience across a broad range of food and beverage functions, personal service, the lifestyle of UHNW, and diverse industry segments. Proven ability to combine hospitality, customer relations, people management, and strong relationships to support business. Results-driven, decisive collaborator with proven success in building strong, lasting relationships with superiors, associates, and clients.

DHIRAJ ASHOK JAGTAP

LUXURY HOUSE PROFESSIONAL/UHNWI SPECIALIST

CONTACT

Phone

+91-7208523132

+971-547716127

Email

[email protected]

Address

Al Rigga, Dubai, UAE

Driving License

Automatic, UAE

EDUCATION

May 2009 – November 2013 Bachelor Of Science in Hospitality

Rizvi College Of Hospitality And Tourism Managements, Mumbai University.

July 2006-August 2008 Higher Studies In Commerce And Finance

K.M. Agarwal College Of Commerce Specializations, Mumbai.

LANGUAGES

English: Advanced (Speak, Read, Write). Hindi: Advanced (Speak, Read, Write). Arabic: Beginner (Speak).

French: Proficient (Speak, Read, Write). Russian: Beginner (Speak).

Italian: Beginner (Speak, Read, Write).

WORK EXPERIENCE

House Manager – Sahana Group Chairman’s Private Residence, Bandra, Mumbai.                                                             MARCH 2025 TILL PRESENT

Palace Supervisor for the Royal Emirati Family, Dubai, UAE.

JANUARY 2023 TILL NOVEMBER 2024

Organizing events and functions in collaboration with the kitchen’s executive chef and service staff to ensure flawless execution.

Arranging appointments and schedules for the royal family, addressing both personal and professional needs with utmost discretion.

Supervising and coordinating a diverse palace team, including kitchen staff, cleaners, drivers, and private chefs, to ensure high-quality service and operational efficiency.

Scheduling and overseeing maintenance and repair projects for the palace kitchen and staff accommodations, ensuring timely completion and adherence to quality standards.

Managing operational budgets for the kitchen and palace activities, emphasizing cost efficiency while sourcing high-quality, organic produce and supplies.

Handling kitchen-related bills, tracking expenses, and maintaining accurate financial records to support effective management.

Preparing and submitting detailed reports on palace operations, expenses, and staff performance to management, ensuring transparency and accountability.

Overseeing daily activities and schedules within the palace to ensure seamless coordination across all departments.

Arranging and facilitating accommodations and services for VIP guests, ensuring privacy, comfort, and top-tier hospitality.

Addressing and resolving operational issues promptly to maintain a smooth and efficient working environment.

Conducting regular training sessions for staff to uphold and enhance service quality standards.

Villa/House Manager & Private Butler for Principal, UHNWI And Prominent Emirati Businessman.

DECEMBER 2021 TILL DECEMBER 2022

Directing all aspects of villa operations, ensuring top-tier service and exceptional living standards.

Managing and training a diverse team of staff, fostering a culture of professionalism and excellence.

Supervising property maintenance, including the villa, pool, greenhouse, and luxury furnishings, ensuring impeccable upkeep.

Administrating household budgets, tracking expenses, and optimizing cost efficiency for smooth operations.

Collaborating with chefs and staff to deliver personalized culinary experiences aligned with the principal’s preferences.

Organizing and executing high-profile events, meetings, and gatherings with precision and discretion.

Providing concierge services, including personal shopping, travel coordination, and VIP guest management.

Maintaining and enhancing security protocols to ensure the safety and privacy of the principal and family.

Private Villa Butler In Rixos Premium Villas, Sadiyat Island, Abu Dhabi

9TH SEPTEMBER 2020 – 22ND OCTOBER 2021

Royal check-in & check-out process for the guests of private villas (Executive & Superior villas).   Personalized service to the delegation of Kazakhstan Presidents & their families.

In charge of the villa allocations.  Villa operational staff handling.

Coordination with other departments of the properties to have smooth operation while delegation.

Personal Traveling And Palace Butler/lifestyle Incharge/Royal Service Protocol For His Excellency, Former Prime Minister Of Qatar. Al Wajba Palace, Ministry Of Qatar

24th September 2018 – August 2020

Entire Wardrobe Management of the principal whilst in Qatar and during trave

l.   Writing household manuals and policy documents for the owner’s approval.

Inventory management, Household project management. Maintenance of the property on a regular basis.

Engaging and overseeing outside contractors, service providers, and suppliers.    Providing royal service & silver service to HE with his preferences while on travel.

Preparing daily menu as per the preferences of the family.

Ensuring the smooth running of a household and servicing of principals and guests, usually supervising others but also providing service.

Travel arrangements, liaising with PA, Hotel management team, Yacht team, Private jet team, Airport management team remain keeping in mind protocols & standards of the principal.

Managing the household’s schedules and calendars.  Event planning, organizing, and coordination.

Arranging appointments for personal and professional needs.

Scheduling home maintenance and repair work, and supervising the project.   Handling household bills and administrative duties.

Running errands and performing necessary tasks.

Caring for silver, china, antiques, and other specialist items.

Taking on duties of a valet, chef, housekeeper, nanny, or chauffeur if required.  Preparing short- and long trips.

Regularly interacting with owners to maintain direct communication and compliance with their needs.  Personal shopper of clothing, fragile, cosmetics.

In charge of valuables and possessions of the principal.

Coordinating with masseur, physiotherapist, cardiologist & doctor for appointments of HE.   Following up with duties in the office of HE for every appointment with his guests.

Deck Butler In Charge – Regent Seven Seas Cruises (The Apollo Chandlers Group Miami, Florida)

March, 2017 – September 2018

Preparing & ensuring all assigned VIP guest suits before every embarkation (Welcome drinks, champagne, private bar, Illy espresso coffee machine, petit fours, flowers, fruit basket, Canapés & Caviar menu, chocolate boxes, liquors & wine preferences, etc.).

Greeting and introducing to each assigned suite guest during embarkation, serving champagne and petit fours.

Demonstrating the proper use of life jackets, in-room safe, Jacuzzi, and any other equipment, assisting with unpacking or packing guest belongings if requested.

Attending mandatory crew and passenger safety drills.

Explaining suite amenities and layout, daily passages (newsletters), food and beverage service, dining options, promotions, and other related services.

Serving all food and beverage orders, such as Breakfast, Lunch, Dinner, Canapés, and Bar service requested by guests in suites or restaurants.

Replenishing private bar, wines, liquors, ice, and fruits twice a day or as necessary.

Delivering Laundry & Dry Cleaning services, making arrangements for tailor services, tuxedo rental, babysitting, special needs, etc.

Booking & preparing reservations for various activities and services such as in-suite cocktail parties, shore excursions, specialty dining, wine, spa, and Vintage Room.

Consistently delivering a personal six-star service to all Guests at all times and dealing with Guest complaints and comments in an efficient and timely manner.

Taking extra care of guests’ special dietary requests, such as paleo or gluten-free meals.   Taking care of wardrobe items such as clothing, shoes, and all guest belongings.

Coordinating with cabin stewards/stewardesses to prioritize cleaning and turn-down service of the suites.

Providing accurate information and answering questions, maintaining knowledge of the ship’s regular events, ports of call, and special functions/events by reviewing all available sources, including the vessel’s daily newsletter.

Following the USPH (United States Public Health) standards for daily cleaning and weekly fumigation of the suites and pantries.

Responding to guest complaints in a considerate, professional, and positive manner by showing concern and listening actively, and reporting all complaints to the Food & Beverage Director and Head Butler for follow-up.

Assisting with any assigned duties in all F&B outlets on board (Restaurants, Bar, Bistro).   Ensuring all the guests’ needs and requirements are fulfilled until their disembarkation.

Delivering farewell parties to all suite guests a day before disembarkation to make their stay more pleasurable.

Team Leader, VIP Butler at Howard Johnson (Wyndham Worldwide Portal), Dubai (UAE).

November 2014 – March 2016

Palace Services (Team Professional Butler) at The Taj Mahal Palace & Tower, Apollo Bunder, Mumbai

October, 2013 – September, 2014.

SPECIAL ACHIEVEMENTS:

Received appreciation certificates from the General Manager of The Taj Mahal Palace & Tower for outstanding guest engagement and consistently delivering luxurious hospitality services to club and VIP guests of the palace wing.

Successfully supervised and trained the Guest Relations Service team

SPECIAL ACHIEVEMENTS:

Successfully completed six months of Industrial Exposure Training at Hotel Taj Mahal Palace and Tower, Mumbai, covering all operational departments.

Completed all STCW courses required for cruise ship operations

MY SKILLS & EXPERTISE

Customer Support Decision Making Relationship Development Creative Pro

Problem Resolution Client Relations Result Oriented Team Management

I hereby declare that the above-mentioned information is correct to the best of my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.