Experienced professional with a total 17 years of work experience of which 15 have been associated with two of the Leading World Class Airlines in the Middle East delivering exceptional standards of customer excellence.
Education
- July 2000 - 2003
Bachelor Arts ( Economics and Commerce) at University of Mumbai
Experience
- FEBRUARY 2016 - DECEMBER 2020
CABIN SAFETY TRAINING SPECIALIST at QATAR AIRWAYS
Developed and managed the quality assurance of regulatory cabin safety training programs to ensure regulatory compliance along with the delivery of the same catering to staff development. Managed the performance and coached a team of trainers. • Designed and delivered training and orientation programs for staff development. • Conducted in-flight cabin safety operational line checks / audits for cabin crew members while maintaining an active flying license.
- March 2005 - February 2016
DESIGNATED GCAA EXAMINER / TRAINER / CABIN MANAGER at ETIHAD AIRWAYS
• Responsible for leading and managing trainers and trainees so that they are clear about their roles, empowered, motivated and competent to meet the required standards. • Delivered regulatory cabin safety training courses for flight crew and cabin crew members on cabin safety, aviation security, CRM and dangerous goods (CAT 11) using standardized training material ensuring compliance.
- OCTOBER 2003 - DECEMBER 2004
CUSTOMER SERVICE OFFICER at PRUDENTIAL PROCESS MANAGEMENT SERVICES (I) LTD
• Managed and ensured customer satisfaction all UK based customer queries regarding their contributions, claims, mortgages, pensions, freezing of accounts and premium changes.
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