Jaicel Nikki Macatual

CAREER OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation

TECHNICAL SKILLS

MS Office Suite: Microsoft Word, Presentation Software (Powerpoint), Spreadsheet (Excel), Email & Calendar (Microsoft Outlook);
Operating Systems (Finacle Core Banking System, OPERA – Oracle System, Abacus Reservation System)
PERSONAL SKILLS

Excellent written and verbal communication skills
Highly organized and efficient
Attention to detail
Ability to work independently or as part of a team
Proven leadership skills and ability to motivate
Outgoing, energetic and attractive performance
Able to handle enormous cash within fast paced, customer-facing environment

PROFESSIONAL EXPERIENCE

Cabin Crew – Qatar Airways
Doha, Qatar (February 2019 – November 2020)

Engaged with passengers and responding to queries while upholding a professional, courteous demeanor; Continuously monitor all safety conditions and emergency equipment of aircraft while on-ground and in-flight; providing special attention to certain passengers, such as the elderly or disabled; Respond to onboard medical situations

Lobby Ambassadress/Guest Relation Agent – Marco Polo Hotel Davao
Davao City, Philippines (August 2018 – December 2018)

Offer consistently professional, friendly, warm and  engaging service; Maintain effective communication with all related departments to ensure a smooth service delivery; Inform guests of the services and accommodation rates in the hotel, make reservations for guests  according to their needs

Bank Teller – China Bank Corp.
Davao City, Philippines (Feb 2017 – May 2018)

Provides account services to customers by receiving deposits and loan payments; cashing checks;

issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services; Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers’ currency; assisting in certification of proof; Maintains customer confidence and protects bank operations by keeping information confidential

Sales/Marketing Staff; Event Coordinator – Sunny Point Hotel Davao
Davao City, Philippines (June 2016 – December 2016)

Organize and create plans for event; Communicate directly with clients and encourage trusting; Prepare and deliver promotional presentations