Madri de silva


Customer services agent
Location: Doha



Bachelor of Laws LL.B(Honours)

University of London


A Levels [Musaeus College]

Mathematics    S

Chemistry       S

Physics           S


I am an energetic and enthusiastic Law graduate, seeking for a new beginning in a new country with a vast diversity of cultures with the thirst to learn and experience the diversity. My flexibility to adapt to any culture is a strength which I hold in high regard. My humility to accept and be sensitive to other cultures and people in general makes me a perfect candidate to be a citizen of this peaceful country. I expect to contribute my knowledge in the field of law and my varying set of skills for your country given the opportunity in order to be a productive and a good citizen.


Qatar airways – premium customer service department

October 2019- till the current date


• Being proactively responsible to handle designated check in counters for the premium passengers.
• Assisting the passengers with the check in process.
• Verifying travel documents, Passport/visa and validity of the documents.
Qatar airways – customer service agent

January 2019-October 2019


• Being proactively responsible for accessing passengers during check- in process.
• Assisting passengers with self-check-in system.
• Verifying travel documents, Passport/visa and validity of the documents.
Human Rights Commission of Sri Lanka- Research Assistant

June 2018 – December 2018


Working as a research assistant at the EU/UNDP funded prisons study undertaking the following tasks


• Transcribing interviews done in prisons.
• Compiling a matrix of quantitative information by sorting through interview transcripts
• Undertaking prisons visits in Colombo and regions when required by the study and the Commission for its inquiries and investigations purposes.
• Drafting sections of the report as directed by the supervisors
• Undertaking follow up actions as required by the commission for the prisons study such as taking complaints, talking to the prisoners who want to talk to HRC.
• Translating complaints to English.



Premium customer services agent at Qatar airways

  • Administration, HR/Personnel, Law/Legal, Sales/Marketing
  • Updated 2 years ago

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