Highly skilled collaborative, strategic, and solution-oriented experienced Inclusive Design professional with a strong background in architecture, inclusivity, compliance, and project management, striving to create an environment that fosters inclusivity, dignity, and enjoyment for everyone.
Seeking a position in which I can leverage my skills and passion for inclusivity to create user-centred and accessible experiences for all individuals, regardless of their abilities, backgrounds, or preferences. Through my expertise in inclusive design principles and practices, I aspire to foster an inclusive and equitable society by designing solutions that remove barriers and empower individuals of all abilities to fully participate and engage in the digital and physical world.
Education
- 1990 - 1994
BSc (Hons.) Building Surveying at University of Central Lancashire
- 1980 - 1983
Higher National Diploma in Building Construction and Management at University of Central Lancashire
Experience
- Oct. 2020 - April 2023
Social Responsibility and Accessibility Manager at FIFA World Cup Qatar 2022
Led accessibility operational management for the FIFA World Cup Qatar 2022, FIFA Arab Cup 2021 and FIFA Club World Cup 2020 overseeing the planning and execution of accessibility initiatives across all venues and event areas.
Acted as a subject matter expert and developed a range of policies and procedures across all functional areas responsible for the delivery of services under their control.
Worked closely with the stadium design team, architects, highway engineers, technical engineers, and facility management to provide advice, identified design solutions for all issues relating to infrastructure accessibility, and secured an inclusive tournament infrastructure that is accessible and welcoming to all participants, regardless of age, gender, ability, or background.
Acted as the focal point for all accessibility-related topics faced by different functional areas such as Media, Broadcast, Security, Transport, Ticketing, Access Management, ITT, Guest Operation, Spectators Services, Technical Services, Overlay and Workforce to secure and deliver an inclusive tournament.
Worked closely with venue management, security, access management, and ticketing to ensure seamless operation during match days.
Ensured all overlay (temporary) structures within the stadiums’ outer security perimeter meet FIFA accessibility requirements.
Liaised with all FIFA functional areas to ensure an inclusive spectator experience. This included spectators’ experience from arrival at the airport / public transport/car parking to their stadium seats.
Worked closely with technical services and the Host Country to ensure infrastructure accessibility of all FIFA official sites, including 8 stadiums, the FIFA Fan Festival, Teams Training Sites, Media & Broadcast Centers, etc. for disabled spectators.
Coordinated spectators service function area in respect of management and delivery Mobility Assistance Services within all 8 FIFA World Cup stadiums and 6 stadiums FIFA Arab Cup 2021 for the duration of tournaments.
Delivered disability etiquette training to FIFA Volunteers/staff as well as several equality awareness briefing sessions to service managers and directors assisting them to deliver services under their responsibility in line with the event’s corporate policies and guidelines.
Developed and implemented comprehensive accessibility plans and policies, ensuring compliance with disability rights legislation and international accessibility standards.
Managed the procurement and deployment of assistive technologies, accessible seating, and other accessibility features to meet the diverse needs of disabled spectators, volunteers, and staff.
Liaised with various internal and external stakeholders, including event organizers, contractors, suppliers, and vendors, to ensure seamless integration of accessibility requirements into event operations.
Developed and executed robust communication and emergency evacuation plans for individuals with disabilities, prioritising their safety and well-being during the event.
Monitored and evaluated the effectiveness of accessibility initiatives, gathered feedback from attendees and made necessary adjustments for continuous improvement.- Feb. 2017 - Oct. 2020
Divisional Director at E3 Cube
Provided strategic leadership and direction as the Managing Director of the practice and overseeing all aspects of running the business and guiding its growth.
Developed and implemented the vision, mission, and strategic objectives of the practice, aligning them with market trends and client needs.
Ensured projects embrace principles of inclusive design and follow good practice, delivered in line with the requirement of the Equality Act 2010.
Managed staff and professionals mostly chartered building surveyors to ensure the efficient running of the practice.
Worked closely with cross-functional teams to integrate inclusive design principles into the development and services.
Developed and delivered inclusive design training programs for clients, stakeholders, and internal teams, promoting awareness, and understanding of inclusive design practices.
Managed client relationships, ensuring high levels of customer satisfaction and repeat business through exceptional service and delivery.
Collaborated with clients and stakeholders to identify opportunities and develop inclusive design strategies that align with their goals and values.- Dec. 2006 - Feb. 2017
Corporate Inclusive Design Officer at Liverpool City Council
Provided advice, guidance and detailed technical aspect of inclusive design and its application on one of the largest European regeneration projects, Liverpool One, comprising over 30 individually designed buildings by 27 different architects all built around existing streets of Liverpool, each with a different character and design. In total, it comprised 160 shops, 14 screen cinemas, several restaurants and cafes, bars, 500 new apartments, two hotels, offices, a 5-acre park, car parks and a new public transport interchange. https://www.liverpool-one.com by:
Assisted planning officers in their appraisal and determination of planning applications for major projects within the city to secure access for all.
Acted as a focal point within the council on issues relating to disability, covering areas of services and employment.
Provided guidance across the Regeneration Portfolio (and other portfolios as appropriate) on equality and diversity including technical accessibility elements of projects undertaken by the authority.
Worked in partnership with local disability groups to identify stakeholder interests.- Feb. 2002 - Dec. 2006
Managing Director at Kasway Ltd
Established the company to provide specialist advice in all areas of Access Consultancy and disability awareness training.
Acted as a subject matter expert, providing guidance on accessibility regulations, building codes, and best practices in inclusive design.
Formulated design briefs to ensure the inclusive nature of the developments.
Introduced accessibility standards for specific developments.
Prepared DDA liability assessment reports and other legislations affecting disabled people.
Prepared Accessibility Audit of built environment and facilities.
Carried out inclusive design reviews of new developments.
Contributed to the design process at all stages from master planning to detailed design and construction (RIBA stage 0-7)
Provided technical guidance on specific components of projects.
Prepared reports on emergency evacuation planning and management of safe evacuation of disabled people.
Prepared reports on transport and pedestrian infrastructure design and service management.- Oct. 2000 - Feb. 2002
Senior Inclusive Design Consultant at Buro Happold
Collaborated with clients, architects, engineers, and stakeholders to develop inclusive design strategies aligned with project goals and objectives.
Conducted thorough accessibility assessments of project sites and facilities, providing recommendations for improving accessibility and compliance with accessibility standards.
Assisted in the development of inclusive design strategies, integrating universal design principles into the architectural design process.
Utilized user research and usability testing to gain insights into the needs, preferences, and challenges of diverse user groups, integrating their feedback into design decisions.
Led workshops and training sessions to promote awareness of inclusive design principles among project teams and stakeholders.
Oversaw the development of inclusive design guidelines and standards, providing clear and comprehensive direction for design teams and contractors.
Collaborated with local disability organizations and advocacy groups to gather input and ensure community involvement in the design process.
Managed project timelines, budgets, and resources to ensure the successful delivery of inclusive design solutions within project constraints.- Aug. 1983 - Oct. 2000
Senior Inclusive Design Officer at Sefton Metropolitan Borough Council
Contributed to the efficient running of the Architectural and Planning departments within the council. The main duties were to ensure adaptation to the council’s social services buildings are designed and constructed to meet service users’ needs with physical and sensory impairments. My role was wide-ranging and included:
Prepared feasibility studies and cost estimates for accessibility improvement work carried out to the council properties.
Preparing sketch schemes and detailed architectural drawings
Managing projects on site from start to completion
Formulated policies, procedures, and consultation strategies for the council to ensure no section of the community is excluded from its services.
Evaluated and prepared compliance reports for Planning and Building Control applications covering developments inclusivity.
Established and managed an inter-departmental officers’ group to consider a range of equality issues and introduced measures at the strategic level to address inclusion.
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