An organized, polite, presentable, hardworking, and dependable household manager with a positive attitude and over 8 years of experience in managing household calendars, schedules and handling event planning and coordination duties. Well-versed in supervising household staff by ensuring that appropriate scheduling and duty deliverables. Strong problem-solving skills. Flexible, available and willing to travel and relocate.
Education
- 01/10/1999-24/06/2004
ECONOMIST MANAGER at Moscow University of Food Production
Experience
- • 18/010/2021- 31/01/2023
Executive Housekeeper at • 18/010/2021- Global Sport Event-FIFA 2022-Accor Doha - Qatar (Pre-Opening)
To oversee the housekeeping operations in all properties within the allocated site, liaising with stakeholders i.e. Laundry Manager
To ensure that all the rooms are prepared and inspected as per QGSE standards.
Conduct regular inspections of the properties to ensure adherence to cleanliness and maintenance standards.
Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
To ensure the up keeping of all the properties, including the properties entrance, and commons areas liaising with FM in charge.
To check regularly the night shift for cleaning.
To assign duties and responsibilities to subordinates.
To overlook the Pest Control service and jointly with the FM to establish the Pest Control schedules.
To ensure all linen and uniform management and handling procedures are respected.
To supervise Lost and Found and maintain records
To ensure a smooth communication with all operation departments.
To daily review the necessary reports related to the Housekeeping.
To ensure a proper coverage and supervision of the Housekeeping sections at all times.
To set performance targets for all associates and constantly monitor and increase staff productivity.
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
To ensure the strict control of room keys and section keys.
To conduct a daily line up briefing with the Assistant Housekeeping Managers and Laundry Managers to recapitulate tasks and activity.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To ensure a proper use of call center etiquette as per The Living Adventure standards.
To develop staff motivation and performance through action plans.
To be involved in staff retention and satisfaction.
To ensure trainings and regular “refresher” courses are conducted and attended as scheduled and provide points for improvement.
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.- 13/03/2016 – 20/07/2020
House Manager at «VVIP FAMILY» Qatar
Overseeing the maintenance of a private home and ensuring that the household are always run smoothly, efficiently, harmoniously and with high morale.
Supervising and managing along with training the Household Staff (Butlers, Chefs, SPA, Barbers, Shisha & Coffee Makers, Private Trainers, etc.) while keeping the best interest of the House.
Ensuring smooth operation, peaceful working environment, meaningful and professional experience, and creative communication setting within the household.
Managing the household calendar or schedule including the necessary activities in the House and he/she will be directly accountable to the owner
Taking responsibility for the household inventory and overseeing the procurement of household goods, making sure that supplies are always replenished
Checking and overlooking on the works of Household Staff as well as gardeners, vendors, housekeepers who are associated in the House
Engaging and overseeing outside contractors, service providers and suppliers
Looking and checking the requirements and necessities of the guest/s coming into the House Maintaining security and communication systems and record keeping
Organizing of social and family events. looking up to the menu, drinks, and everything in compliance with the owner’s wish
Liaising with administration office with regards to hiring, performance reviews and other requests of household staff; as well as to any administrative duties such as purchasing, budgeting, maintenance bills and household reports
Arranging all aspects of moving house if the owner is moving
Performing any other tasks, within reason, required by the owner
Managing multiple responsibilities with efficiency and in productive way.- 03/2011 – 01/ 2016
House Manager at Turkey Bodrum
Ensuring the smooth running of a household and servicing of principals and guests.
Supervise and organize events.
Engaging and overseeing outside contractors, service providers and suppliers.
Overseeing household staff including hiring, training, firing, payroll management and performance reviews.
Writing of household manuals and policy documents for owner’s approval.
Staff training and development, financial management, budget administration, and purchasing.
Coordination of the maintenance of the property on a regular basis.
Maintaining security and communication systems and record keeping
Ensuring efficiency, harmony, and high morale throughout the household
Serving of refreshments and meals at dining room
Caring for silver, china, antiques and other specialist items
Telephone reception
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