Catering & Transportation Duty Manager
Location: Qatar


Thattrakkal (H), Chelannur (P.O), Calicut, India, Kerala


Strong record of exceeding performance benchmarks consistently throughout the career span


Professionally matured operations/administration professional with career success of over 11 years predominantly in managing Airlines Catering Operations.

Demonstrated competencies in managing entire flight catering operations including – Transport / Loading bay and Ramp Operations Services to ensure safe, efficient and smooth service delivery.

Deft in managing flight operations during any delay/ cancellation & proving prompt and reliable assistance to the passengers. Proficient in observing prescribed protocol in handling movement of   VIP/ CIP traveling through the flights/ chartered aircrafts of the airlines.

A strong administrator with proven ability to provided complete administrative support to ensure bottleneck free catering operations.

An impulsive relations builder with ability to retain continued patronage of the customers with personalized service delivery.

Fine-tuned analytical and problem solving skills. True team leader, trainer ad motivator with ability to build and retain a cohesive team of performers. Superior verbal and written communication skills.


Key Strength Areas:

Airport Operations Management                                Passenger/Cargo Services                               Emergency Handling

Flight Safety & Security   VIP/CIP                               Movement handling                                          Team Management

Office Administration/ Liaison                                    Interpersonal Skills


Duty Manager | Qatar Aircraft Catering Company                                                                                since Nov 2013


Preparation of Dispatch Plan, Roster, Flight operations Schedules.

Responsible for giving clear instructions regarding the work to be performed to team members with deadlines and quality standards.

Be a team player and carry out any other duties and tasks as assigned by the Divisional Head.

Coordinating all activities concerning Tray Setting, packing and meal packing, loading the various customer airlines, Transportation, Aircraft Handling, Communication, Ramp Safety, Security and maintenance.

Managed, lead, and trained all staff in my Shift in order to create dynamic, high-performance Operations Team that could meet the operational needs.

Ensuring efficient and effective quality service delivery to customer airlines.

Managed all operational aspects of Flight Catering during the shift and ensured that the in-flight product was delivered to agreed standards and within budget. Ensured that the quality, style and concept of the QR food & beverage product, was correctly delivered on Flights.

Make sure all food safety and HACCP procedures of the company are adhered to standards.

Ensured all staff and other resources were correctly used and productivity ensured in the shift and Documentation of all activities during the shift carried out

Important incidents were informed to the concerned authorities and opinion sought.

Monitoring of flight movements, as well as ensuring effective supervision at loading and dispatching catering truck by scheduled dock departure time.


Responsible for all daily tool box talks, and capturing all relevant concerns and comments from staff during these processes.

Responsible for preparing the duty roster and allocating the manpower within the Operations Department.

Conduct spot-checks at the operations section in order to ensure that food and equipment are provided as per the airline standards on schedule


Senior Catering Officer | Abu Dhabi In Flight Catering-Managed By ETIHAD AIRWAYS, Abu Dhabi

Month Year-Month Year

Schedule preparing for operation staff (C.S.O).

Assist with all other office administrative duties& Duty Officers.

Receiving meal orders (PVT A/C’s/ADHOC flights), over office phone calls.

Provided support and guidance to all department staff.

Checking of work areas and catering trucks to ensure all are properly cleaned and in good condition and maintaining general cleanliness and high standards of hygiene in the operational areas.

Generating reports and submitting the same to the Officer for facilitating decision making by the management.

Ensuring that health and safety regulations are followed.

Meeting non- schedule flights and obtaining meal orders (Pvt A/c’s &Adhoc flights)

Reporting daily operational activities / occurrences (Shift reports).

Personally interacts with senior cabin crew and VIP catering management to help provide a seamless and timely service delivery.


Catering Supervisor | SAJ Flight Catering Services, India                                                    Month Year-Month Year

Handling various airlines, to name a few, Jet Airways, Silk Air Air India, Indian Airlines.

Responsible to ensure all requested food and bonded goods were provided on board for all classes, to ensure hygiene standards set by the airlines are strictly adhered and ensure a proper handover given to the operating cabin crew.

Meeting non- schedule flights and obtaining meal orders.

Meet with the airline representative in relation to catering uplift, pax figures and any additional service that may be requested on a flight-to-flight basis.


Worked as a Trainee in OBEROI FLIGHT SERVICES, India, Madras.

Worked as a Trainee Waiter in CIDA DE GOA, India, Goa.


MBA (Hospitality Industry) | Kaizen Global School of Business Management.

Diploma in Hotel Management | A. I.C.T. Approved from Oriental School Of Hotel Management, India, Kerala

P.U.C | Board of Higher Secondary Examination, India, Kerala.

S.S.L.C | Board of Public Examination, India, Kerala.


Additional Qualification & Achievements:

Successfully completed the course of Food Safety Control in aviation industry-Catering (Level-III).

Holding First Aid/Basic life support & CPR certificate.

Successfully completed Fire Warden & Fire Safety in Accommodations training.

Holding certificate of Boeing & Airbus Aircraft door opening & closing.

Completed Safety Management System (office staff) course.

Completed Aviation Security Awareness course -2016.

Completed “Handling Bomb Threat Calls” course (online-2015).

Received certificate from K.L.M Airlines for completing Human Factors Training course.


Date of Birth: 5th May 1987 | Linguistic Abilities: English, Hindi, Malayalam, Tamil

  • Airlines/Travel, Education/Training, Healthcare/Medical, Hospitality/Facilities, Transportation/Logistics
  • Updated 2 years ago

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