Aresult orientedmanagement professional with over 16 years ofoverall experience in Human Resources and Operations.Clear thinking and proficient at developing anddeliveringcogent plans, I work well in a team environment as well as being a natural self starter.
An Effective and convincing communicator, sensitive to cultural differences with experience working in India and the GCC. I’m adept at negotiating and influencing clients, key stakeholders and colleagues. With the man management skills to foster and create a winning team able to surpass targets, I am an ideal candidate for a leadership position in my field.
CORE COMPETENCIES
· HR Strategy
· Performance Management
· Dispute Resolution
· Operational Management & Planning
· Man Management
· Process Management
· Recruitment& Selection
· Employee Relations & Welfare
· Compliance & Laws
· Leadership and Team Management
· Training & Development
· Supplier Management
CAREER HISTORY
DETAIL – PRESENT
MIDDLE EAST EXPERIENCE
HR MANAGER
EFS (EMCOR) Facilities Services Qatar
August 2015–Present
Administrative Supervisor
MZOON BUILDING CONTRACTING LLC, SHARJAH
March 2015 – August 2015
Role and Responsibilities
As Manager HR, I have managed the growth of an organisation in terms of people, processes and policy.
I have managed the complete HR Function from Sourcing, Recruitment & Selection, Induction, Employee Relations, Rewards & Recognition, Staff Welfare to Employee Exits.
I have served as a Business Partner for the Opco by providing HR Policy Guidance and Intepretation in line with Group Policies. Worked closely with Group HR team and the business on the assigned HR initiatives and Employee engagement driving company’s initiatives and implementing new policies.
Key Deliverables
Recruitment
· Responsible for the overall recruitment of the OPCO (White & Blue Collar).
· Monitored the Recruitment process (both internal and external) as Talent Acquisition specialist for hiring junior to senior level executives
· Talent Acquisition, from junior to mid-level to executive level hiring.
· Headhunting for niche recruitment to bulk hiring in most cost efficient way which has directly impacted business growth.
Strategic Management
· Provide support in developing organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives and operational needs.
· Helping the business achieve its strategic objectives for performance & growth with employee behavioral changes to achieve the business goals in ever changing scenario.
· Driving the full spectrum of strategic and operational human resources function for the entire lifecycle of an employee.
· Planning areas such as workforce optimization, Compensation and benefits, Talent flexibility, Capability development & retention programs.
· Translating business strategy for creating an effective talent pool which leads to revenue generation.
· Provide support in developing human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances on a quarterly basis.
Providing the information and clarification to statutory auditors and group internal auditors for the queries related to payroll and other employee costs
Employee Relations
· Work closely with senior and line managers, providing them expert guidance,
· Coaching, and support on the full range of HR activities (including policies and procedures, term and conditions of employment, absence management, restructuring of services, performance management, redundancy planning, payroll processing, attendance monitoring, recruitment, Medical Licensing etc.), in order to insure a consistent and fair approach to people management throughout the OPCO.
· Manage investigation, disciplinary and grievance matters in to ensure successful scrutiny.
· Provide advice and guidance on individual employee relation cases, ensuring that these are well managed and meet the requirements of the Companies policies, best practice and employment legislation.
· Ensure that managers and staff are aware of the policies and procedures and able to operate them effectively.
· Provide support to staff on HR issues, as and when required.
· Ensure that staff are informed updated on the key business and organizational issues.
· Conduct Employee satisfaction surveys and submit report to Group.
· Responsible for employee engagement programs for the OPCO like SportsActivities, Annual get-together, Town-Halls, Iftar Parties, Birthdays, etc.
· Work Closely with Accommodations and Transport Coordinator to make sure all Compliances related to living conditions are met.
· Conducting Employee Welfare and Accommodation Audits.
Performance Management
· Ensuring that annual appraisals are carried out in a timely manner and followed up.
· Supporting managers and employees in the performance management process and on sustaining performance management activities throughout the year while using these activities to build and maintain knowledge of “key talent” within allocated groups.
Identify training needs from the appraisal process that are aligned to the company vision and arrange training courses within the approved budget.
OPCO Accomplishments
Ensured 100% Critical staff mobilisation for all Projects for the last 5 years.
Maintained a 93%+ Retention rate for the last 5 years.
100% Roll out and closure of KPI’s, Mid-Year reviews and completion of Annual Performance Appraisals.
Started the Employee Grievance Helpline.
First OPCO after Group (UAE) to launch the Employee “MADAD” successfully.
First OPCO after Group (UAE) to Implement and successfully run “HR CONNECT” HRMS.
Ensuring business continuity during the COVID 19 pandemic as well as taking necessary precautions towards the health and safety of the employees.
CAREER HISTORY
Senior Manager – Corporate Sales
ADIT INFRATEL PVT. LTD.
March 2014–December 2014
Free Lance
July 2012–February 2014
Role and Responsibilities
As the Corporate sales manager I was responsible for all sales of Portable Chargers, Mobile Phone Batteries and Accessories to major brands like Luminous, Okaya, ERD, Micromax and other local companies in India. I was responsible for introducing and marketing of the new brand of Portable Chargers / PowerBanks by the name ADVENT to various corporates as part of Corporate gifts and give aways. In a similar role as a freelance consultant, I dealt with kinds of gifts and give aways through telesales, direct walkins and presentations to clients.
Key Deliverables
· Developed new business leads that converted into sales..
· Executed innovative strategies of selling such as road shows, on campus and sales during festivals.
· Used historic and current product sale, distribution network, enhancing the market share, tracking competition to improve the overall profitability of the business.
· Introduced varied and relevant types of gifts and giveaways as per the need of the client, proof checking on the printing and preparing samples where ever needed. Customizing gifts as per the requirements
· Managed procurement and supply chain with an aim of reducing cost, ensuring optimum utilization of materials and inventory to obtain maximum conversions to increase return.
· Establish events, seminars, conferences and clients meetings.
CAREER HISTORY
Operations Head
SUPER CABZ
July 2011–April 2012
Operations Manager
MERU CABS / METRO CABS
November 2007–April 2011
Role and Responsibilities
As Operations Head of SuperCabz I was responsible for all Operations; from planning to business setup, designing and implementing policies, laying down processes, recruitment, negotiating AMC’s and running day to day operations through the Call Centre and Driver management teams. Developed relationships with Government, state agencies and local authorities for permits and licenses.
As Operations Manager of Meru Cabs, Imanaged the Largest Radio taxi Service Provider in the National Capital Region (Delhi). I was able to maintain the highest levels and standards of service for 3 years continuously. Being part of the Pilot team, started and with my experience in Recruitment, Training & Call Centres, recruited and trained the call centre staff.
Key Deliverables
· Manpower Planning
· Setup and Planning
· Managed a fleet of over a 1000 vehicles and drivers
· Enforcement of policies and processes for subscribers.
· Collection, Inspection and quality checks by the field staff.
· Responsible for daily collections of over Rs.800,000 from drivers.
· Signing of Agreements, Deployment & Allocation of cabs to Subscribers/Drivers
· Responsible forSetup of Help Desk and Booking & Revenue generation worth over Rs.100,000 at New Delhi Airport per day.
· Alternate revenue generation through cab advertisements.
· Liaison with Govt. Authorities
· Finalization of Contracts for AMC, Support & Professional Services.
· Recruitment of the operations Staff and Team Development.
· Solving driver grievances.
· Staff & Subscriber Performance Reviews.
· Training of All Staff and Drivers for quality improvement.
CAREER HISTORY
Assistant Manager Training & Recruitment
GENPACT INDIA
January 2006–November 2007
Assistant Manager Training & Recruitment
INFOVISION GROUP
June 2002–August 2005
Role and Responsibilities
As Training & Recruitment Manager forGenpact for the states of UP &Uttarakhand, I was responsible for up skilling and hiring staff for various Business processes across the organisation. I was able to hand over 95% of candidates after training every month. During my second year I engaged with all channel partners Pan-India, to close training contracts and select and mentor all external trainers. I was able to identify various training partners across the states for training and up skilling potential candidates for all businesses.
Key Deliverables
· Hiring for various processes as per business requirements
· Training all new hires
· Conduct Training for Supervisors, Team Leaders, Team Developers and Quality Auditors/Coaches
· Process Trainings: Handling the TNA for the new hires and whole team. Training plan for new hires like Class Room Trainings, Daily Training Calendar updates
· Liasoning with Vendors for upkeep and basic requirements of the Store Front.
· Handling Channel Partner Contracts
· Assessing and mentoring the external trainers
Education & Certifications
· MBA – Operations Management& Customer Relations Management from National Institute of Management, 2009.
· Diploma in Business Administration from Wigan & Leigh College, 2000.
· BA – Retail & Trade from Delhi University, 2000
· Foundations of Leadership – GENPACT
· Hiring The Right People – GENPACT
· Certificate in Managerial Effectiveness – ISTD Delhi
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