Dinesh Shanmugam

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Customer Service Specialist

Doha, Qatar

 

Dinesh Shanmugam

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Career Objective:

 

To succeed in an environment of growth and excellence, earn a job which provides me job satisfaction and self-development – help me achieve personal as well as organization goals, in an ethical way.

Academic Qualification:

 

•       B.E in Computer Science Engineering (2008 – 2012): Sriram Engineering College with 6.70 CGPA

•       HSC from St Joseph’s AIBH Sec. School, Chennai (2006-2008) with 67%

•       SSLC from St Joseph’s AIBH Sec. School, Chennai (2005-2006) with 69.5%

 

Software Proficiency:

 

•       Networking

 

•       Proficiency in Hardware

 

•       proficiency in C & C++

 

•       Hands on experience in Microsoft Office

 

 

Academic training/Papers presented:

 

•       In-plant training on IBM I (AS/400) technology for 5 days at PMS Information Systems

•       Industrial visit to Regional Telecom Training Centre, BSNL,  Maraimalai Nagar

•       Presented a paper on Internet Security at T-Blaze’11 conducted by Gojan School of Business & Technology

•       In-plant training on JAVA Technology in SPIRO SOLUTIONS

Professional Experience:

 

Self Employed Entrepreneur – (April 2018 till date)

·        Networking, Sales & Marketing

·        Real Estate (Private & Bank properties)

·        Crypto currency mining & its related products

·        Block chain index funds

 

SPI Global Technologies, India, Chennai – July 2016 to March 2018 (Production Editor)

·        Communicate directly with the author to ensure that their expectations are met while meeting the organizations standards – entire production of the book.

·        Communicate with clients to facilitate movement of all print and digital products within a program before it moves to the production phase.

·        Responsible for the full lifecycle of a program (main title plus supplements) from author engagement through close-out

·        Handle multiple projects simultaneously.

 

Groupon India, Chennai – November 2014 to June 2016 (Customer Service Representative)

●       Provide Email & Chat support (Responding to queries raised by Customers regarding Products and deals purchased on the website)

 

IV Support Technology, Chennai – March 014 to November 2014 (Quality & Compliance Analyst)

●       Auditing calls and chats and marking fatal errors

●       Training new hires and explaining the Quality parameters that has to be followed – during a call or chat (to meet client’s expectations and service level agreements)

●       Mentored new hires during their transition cycle.

 

CSS CORP, Chennai – April 2103 to November 2013 (Technical Support Engineer)

●       The process included Customer and technical support

●       Configuring BELKIN routers

●       Network Troubleshooting

●       Adaptor, Net CAM, Configuring ROKU media device and

 

Extra- Curricular Activities:

 

•       Won the Second prize at the event “web pitch” held at R.M.K. Engineering college for the National level technical symposium

•       Won Second prize in “Tech Quiz”, a National Level Symposium held at Sakthi Engineering College

•       Participated in Road Safety Patrol activities for the period 2007-2008

•       Participated in various activities like sports, drama, elocution and social activities

•       Participated in the National Level Symposium conducted at Sri Venkateshwara College of Engineering and Technology

•       Participated in the Tamil-Nadu Inter Engineering Sports (TIES) meet held in Dindugal for Bodybuilding.

 

Hobbies

•       Internet surfing to acquire knowledge across topics.

•       Reading book.

•       Sports and social activities.

 

PERSONAL PROFILE

 

 

Name                                  :  Dinesh Shanmugam

Date of Birth                      :  26th November 1990

Father’s Name                  :  Shanmugam C (late)

Sex                                       : Male

Marital status                   : Married

Spouse’s Name                 : Elizabeth Maria Rodgers

Nationality                         : Indian

Languages known           : English, Tamil (Write & Speak), Telugu (Speak)

 

 

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

 

Place: Chennai

 

Date:

 

 

 

(Dinesh Shanmugam)

Education

01/03/2008 to 30/06/2012

Bachelor of Engineering at Sriram Engineering College

I’ve done my Bachelors in Engineering with core subject as Computer Science

Experience

July 2016 - March 2018

Production Editor at SPI Global Technologies

November 2014 - June 2016

Customer Service Representative at Groupon India Pvt Limited

April 2013 - November 2013

Technical Support Engineer at CSS Corp

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