Dinesh Shanmugam

Dinesh Shanmugam

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Career Objective:

To succeed in an environment of growth and excellence, earn a job which provides me job satisfaction and self-development – help me achieve personal as well as organization goals, in an ethical way.

Academic Qualification:

•       B.E in Computer Science Engineering (2008 – 2012): Sriram Engineering College with 6.70 CGPA

•       HSC from St Joseph’s AIBH Sec. School, Chennai (2006-2008) with 67%

•       SSLC from St Joseph’s AIBH Sec. School, Chennai (2005-2006) with 69.5%

Software Proficiency:

•       Networking

•       Proficiency in Hardware

•       proficiency in C & C++

•       Hands on experience in Microsoft Office

Academic training/Papers presented:

•       In-plant training on IBM I (AS/400) technology for 5 days at PMS Information Systems

•       Industrial visit to Regional Telecom Training Centre, BSNL,  Maraimalai Nagar

•       Presented a paper on Internet Security at T-Blaze’11 conducted by Gojan School of Business & Technology

•       In-plant training on JAVA Technology in SPIRO SOLUTIONS

Professional Experience:

Self Employed Entrepreneur – (April 2018 till date)

·        Networking, Sales & Marketing

·        Real Estate (Private & Bank properties)

·        Crypto currency mining & its related products

·        Block chain index funds

SPI Global Technologies, India, Chennai – July 2016 to March 2018 (Production Editor)

·        Communicate directly with the author to ensure that their expectations are met while meeting the organizations standards – entire production of the book.

·        Communicate with clients to facilitate movement of all print and digital products within a program before it moves to the production phase.

·        Responsible for the full lifecycle of a program (main title plus supplements) from author engagement through close-out

·        Handle multiple projects simultaneously.

Groupon India, Chennai – November 2014 to June 2016 (Customer Service Representative)

●       Provide Email & Chat support (Responding to queries raised by Customers regarding Products and deals purchased on the website)

IV Support Technology, Chennai – March 014 to November 2014 (Quality & Compliance Analyst)

●       Auditing calls and chats and marking fatal errors

●       Training new hires and explaining the Quality parameters that has to be followed – during a call or chat (to meet client’s expectations and service level agreements)

●       Mentored new hires during their transition cycle.

CSS CORP, Chennai – April 2103 to November 2013 (Technical Support Engineer)

●       The process included Customer and technical support

●       Configuring BELKIN routers

●       Network Troubleshooting

●       Adaptor, Net CAM, Configuring ROKU media device and

Extra- Curricular Activities:

•       Won the Second prize at the event “web pitch” held at R.M.K. Engineering college for the National level technical symposium

•       Won Second prize in “Tech Quiz”, a National Level Symposium held at Sakthi Engineering College

•       Participated in Road Safety Patrol activities for the period 2007-2008

•       Participated in various activities like sports, drama, elocution and social activities

•       Participated in the National Level Symposium conducted at Sri Venkateshwara College of Engineering and Technology

•       Participated in the Tamil-Nadu Inter Engineering Sports (TIES) meet held in Dindugal for Bodybuilding.

Hobbies

•       Internet surfing to acquire knowledge across topics.

•       Reading book.

•       Sports and social activities.

PERSONAL PROFILE

Name                                  :  Dinesh Shanmugam

Date of Birth                      :  26th November 1990

Father’s Name                  :  Shanmugam C (late)

Sex                                       : Male

Marital status                   : Married

Spouse’s Name                 : Elizabeth Maria Rodgers

Nationality                         : Indian

Languages known           : English, Tamil (Write & Speak), Telugu (Speak)

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Chennai

Date:

(Dinesh Shanmugam)